1st Call Disaster Services Reviews, Services & Trust Score
✨ AI Insights for 1st Call Disaster Services
Trust Score
Analyzed Reviews
😊 Positive: 65%
😐 Neutral: 10%
😠 Negative: 25%
Cincinnati, Ohio
1st Call Disaster Services Quotes?Operational Overview
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- Businesses needing highly responsive support
- Organizations prioritizing relationship-driven IT support
- 10-100 employees organizations seeking managed IT services
Estimate Potential IT Support ROI
Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Situations Where Alternatives May Be Worth Comparing
- Businesses with advanced cybersecurity compliance requirements
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
1st Call Disaster Services receives mixed reviews from customers. Many praise the company's professionalism, quick response times, and helpful staff members like Clint, AJ, Brennan, and Jonah, highlighting their thorough work in water damage restoration and excellent communication. Several customers appreciate the company's assistance with insurance processes and the care taken during repairs. However, some customers express significant dissatisfaction, citing delays in repairs, poor-quality work, unresponsiveness, and broken promises, especially regarding siding and roof repairs. These negative experiences have led to frustration and distrust among some clients. Overall, while many customers commend the company's disaster response and customer service, a notable portion reports issues with project completion and quality, indicating inconsistent service experiences.
Customer Review Highlights
The 1st Call Disaster Service team was professional and very helpful. AJ, Brennan, and Jonah answered any and all questions we asked. …...
Terrible company. If I could give 0 I would. Recommended from my insurance for a repair on my siding which happened in March. I signed a contract for them to fix it in June. Its now December and it is still not fixed. Every time I call I'm …...
Can’t say enough good things about this company! They helped us with everything from dealing with the insurance company to getting our basement restored! They are always willing to answer any questions and made sure we were happy with …...
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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