252 Wireless MSP Review: Ratings, Trust Score & Services in Wilson

252 Wireless is a Established, High-Volume MSP based in Wilson, holding a 4.7/5 rating across 372 reviews. Customers most often mention Helpful support team. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 4.7 (372 reviews) AI Trust Score: 71/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for 252 Wireless

71
Trust Score
25
Analyzed Reviews

😊 Positive: 72%

😐 Neutral: 4%

😠 Negative: 24%

🌐 Visit Website

Wilson, North Carolina

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MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
phone
fixed
went
back

AI Review Intelligence Summary

Based on 25 reviews averaging 4.0 stars, overall feedback is strong. Customers most often mention helpful support.

Customer Review Highlights

Just Joe

Always professional, courteous, knowledgeable and reasonable. My go-to place....

Judy Wilson

I could not charge my phone. A few weeks ago I went to AT&T and the employee said I needed a new charging cord and Target would be cheaper. Bought new cord and sometimes my phone would charge with new cord or the old cord. Phone would …...

Shanti Caesar

They are the best been here twice to get my phone fix they have the best prices too...

Robert Bell

Nice staff here, lady at the front took care of my wife's problem extremely quickly and professionally. I'll be back here if I need anything further. Thank you so much!...

Lai Dukes

Got my phone fixed here a week ago originally, screen doesn’t work after 7 days and they told me they cannot do anything about it… terrible service and basically scammed me....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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