Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 36%
😐 Neutral: 0%
😠 Negative: 64%
Cupertino, California
8x8 Quotes?Based on 25 reviews averaging 2.6 stars, overall feedback is below-average. Customers most often mention strong communication.
I have been with8X8 for the past 12 years and the service has become awful.I am having problems with the service and unable to speak to a live person. I am now looking for another VOIP service...
I got a message this morning saying that I will be charged $1 0ut of my wallet ,I better not be ,becaise im not signed up with this company !!...
Our company had 8x8 for many years. Customer service was horrible to non-existent. We tried emailing their customer support only to get emails bounced back. Other emails never received a response. We tried calling customer service multiple …...
We started with 8X8 in 2017 and we were very impressed with the desktop app for the PC. It was way easier to check voice mail and return voice mails and they recorded our calls. About two years ago, 8X8 made it impossible to log into our …...
8x8 system is really bad, do not recommend. Half of the time I can’t log in, support is terrible. Their menu for cancelation …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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