Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 93.33%
😐 Neutral: 0.00%
😠 Negative: 6.67%
Gaithersburg, Maryland
Acuity Technology Group Quotes?Based on 15 reviews averaging 4.7 stars, overall feedback is excellent. Customers most often mention responsive support, a security focus. Some reviewers raised concerns about professionalism concerns.
We have worked with Acuity Technology Group for a number of years and we have found that their response times and knowledge about cyber security and networking issues is superb. As a company we got large enough where the owner could no …...
Matt was rude and unprofessional. Did not communicate well and wasted our time....
We have worked with Acuity for several years. Matt and his team are always friendly, responsive, and keep us-to-date with the latest in cybersecurity....
I met with Matt Shapiro who was a wealth of knowledge. His consultation was very thorough. I highly recommend Acuity technology. He took the time to educate me on modern advances that they guard against. Everything from the set up to monitoring, a few items that I had not considered that only a technical expert would know....
EVERYone at Acuity is completely professional, knowledgeable AND NICE! Dan made me feel like I was their most special client. He took all the time and effort necessary to make sure he found the most perfect hardware for me. An extra …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
Ask questions, share experiences, or discuss Acuity Technology Group.
Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Compare trust scores, customer reviews, pricing signals, and managed IT services.
