Advanced IT MSP Review: Ratings, Trust Score & Services in Cicero

Advanced IT | Chicago Managed IT & Cybersecurity is a Balanced MSP based in Cicero. Customers most often mention Exceptional customer satisfaction. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 5 (8 reviews) AI Trust Score: 82/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Advanced IT

82
Trust Score
8
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Cicero, Illinois

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MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Helpful support team
advanced
walter
always

AI Review Intelligence Summary

Based on 8 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support.

Customer Review Highlights

Amanda Rodriguez

Definitely giving Advanced IT 5 stars! Walter is absolutely the best to work with—highly approachable, knowledgeable, and always available to address any concerns. My business needed a foundation of handling confidential data and their team …...

Operations Manager

Always responsive and helpful...

Gustavo Meza

I am very satisfied with the support that I have received from Advanced IT. I highly recommend them to any business or individual looking for reliable and trustworthy IT service....

Hadrian MEZA

Hadrian, your positive rating means a lot to us. We truly appreciate you choosing Advanced IT and taking a moment to share your support. If you ever have suggestions, questions, or feedback about your experience, please know we always welcome your input. Thank you again for being part of our community....

Krista Plemmons

Walter was a great help with our wifi issues! I am not an IT person and he was able to work with my limited knowledge on the current issues and find a solution along with multiple follow-ups to ensure everything is working perfectly. Thank you!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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