Affiliated Telecom MSP Review: Ratings, Trust Score & Services in Mentor

Affiliated Telecom is a Balanced MSP based in Mentor. Customers most often mention Exceptional customer satisfaction. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.9 (14 reviews) AI Trust Score: 80/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Affiliated Telecom

80
Trust Score
13
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Mentor, Ohio

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MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Helpful support team
Strong communication
Technical execution concerns
system

AI Review Intelligence Summary

Based on 13 reviews averaging 4.9 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support, strong communication. Some reviewers raised concerns about technical execution concerns.

Customer Review Highlights

Kyle Dougherty

Our firm was looking to upgrade to a modern phone system in our move to a new office location. Ken helped us with designing and implementing a system that met our needs for a very reasonable cost. Installation went smoothly despite a very short timeline. Ken is quick to respond to any questions....

Lisa Huston

Great phone service at a great price! Ken is great at resolving any technical issues that arise. Definitely would recommend....

Maria Strickland

Ken is very responsive to the dynamic needs of our office's phone system! We appreciate his attention to detail, expert knowledge, and responsiveness when an issue pops up!...

Jonathan Hatch

Great to work with. Went above and beyond....

Ralph Johnston

Wossner N.A. Inc recently contracted Stauffer Technologies to upgrade our business phone system . Kendall along with his staff did an amazing job with install & set up at an extremely competitive price with a very intuitive easy to use system....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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