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AKA Detective Agency Reviews, Services & Trust Score

AKA Detective Agency, Inc operates as a Balanced MSP with notable strengths in Fast response times, Strong communication. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 0 (3 reviews) AI Trust Score: 44/100 Balanced MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for AKA Detective Agency

44
Trust Score
3
Analyzed Reviews

😊 Positive: 67%

😐 Neutral: 17%

😠 Negative: 16%

Albany, New York

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Operational Assessment

AKA Detective Agency, Inc operates as a Balanced MSP with notable strengths in Fast response times, Strong communication. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style High-touch
Operational Maturity Established

Operational Scoring

85
Support
85
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Strong communication

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Excellent communication
Reliable support team
Quick problem resolution
Employee conduct concerns
Use of video and photo evidence
Customer appreciation
Responsiveness
Trust issues addressed

AI Review Intelligence Summary

Customers appreciate the excellent communication and responsiveness of Dominick and his team, highlighting their reliability and support. One review mentions a concern about an employee's conflict of interest but notes the issue was swiftly addressed within two days through provided evidence. Overall, the feedback reflects satisfaction with the team's availability and problem resolution capabilities.

Customer Review Highlights

Erica DePlante

Great communication. Dominick and his team are always there when we need them. Thank you again guys!!...

John Ban Ambirgh

We had A problem with an employee doing other work for another company while he was doing work for another company while he was Billing Us It only took two days to get the videos and pictures we needed...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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