AMA TechTel (Amarillo) - 3.7/5 Rated MSP Reviews & Services

AMA TechTel is a Established, High-Volume MSP based in Amarillo, holding a 3.7/5 rating across 85 reviews. Customers most often mention Fast response times, Helpful support team. Best suited for 25-100 employees organizations seeking high-touch IT support.
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⭐ 3.7 (89 reviews) AI Trust Score: 69/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for AMA TechTel

69
Trust Score
26
Analyzed Reviews

😊 Positive: 69.23%

😐 Neutral: 7.69%

😠 Negative: 23.08%

🌐 Visit Website

Amarillo, Texas

AMA TechTel Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

85
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team

Most Common Customer Feedback Themes

Fast response times
Helpful support team
Technical execution concerns
years
internet

AI Review Intelligence Summary

Based on 26 reviews averaging 4.0 stars, overall feedback is mixed. Customers most often mention responsive support, helpful support. Some reviewers raised concerns about technical execution concerns.

Customer Review Highlights

OLDIESTIMEMACHINE

AMA TechTel is the best. Simply put, No hidden "Equipment Fees" Customer service is friendly and there for you 24/7 Outages are rare. Want a great price and great service GET AMA TechTel! I've been with them for 10+ years! T.J. Duncan in …...

Judie Boothe

Fountain of Health has used AMA Tech Tel for many years and after trying a few other compaines for our business internet services, we will never use anyone else. …...

Karen Moore

We have used this service for over 20 years. I believe when we first got the service it was arn.net. We have their internet and phone service and would highly recommend Anita Bechtol and Cody Doggett. We never have downtime or flickering....

Jennifer

Very pleased with their service. Installation was easy and the technicians were so kind and friendly. I would recommend them to everyone....

DJ Stubben

I've been a client since the business was Amarillo Online!! David Boyd introduced me to the internet. Since then, I've bought 2 commercial line phone systems, used the phone service and when I'd had enough from Suddenlink's billing …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 25-100 employees organizations seeking managed IT services

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