American Phone Services (Alpharetta) - 1.0/5 Rated MSP Reviews & Services

American Phone Services is a Balanced MSP based in Alpharetta, holding a 1.0/5 rating across 18 reviews. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 1 (18 reviews) AI Trust Score: 32/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for American Phone Services

32
Trust Score
15
Analyzed Reviews

😊 Positive: 0.00%

😐 Neutral: 0.00%

😠 Negative: 100.00%

🌐 Visit Website

Alpharetta, Georgia

American Phone Services Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

bill
money
phone
worst
there

AI Review Intelligence Summary

Based on 15 reviews averaging 1.0 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Joyce Hudson-Rogers

I have paid my xfinity cell phone through American Phone Services, but Xfinity do not affilliate with them, and Xfinity has charged me $449.67 and have disconnected my services until I pay this amount. I can't get in contact with American …...

Padma Daria

American Phone Services stole money of $460 in July that was sent by the very strict and meticulous Western Union company! They have been giving the run around and will not return money that is not theirs, despite the individual not having …...

Jaca Ristic

This company is the worst. They overcharge and steal customers money....

Mr. Saso

Attention Attention everyone, whoever uses international long distance phone service do not use American Phone Services, Absolutely terrible service. They are basically stealing money from their customers by over charging them on minutes …...

Samira Sadri

Worst company ever. Never use them. They are stealing money from their customers by over charging them. They’ll double their price without any notice. When I’ve called them they said oh we posted on our website. I was asking him when you’re …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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