Andromeda in Lockport: 4.8-Star MSP Reviews & Trust Score

Andromeda is a Security-First MSP based in Lockport, holding a 4.8/5 rating across 40 reviews. Customers most often mention Fast response times, Security-focused operations. Best suited for 1-25 employees (small business) organizations seeking high-touch IT support.
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⭐ 4.8 (40 reviews) AI Trust Score: 76/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Andromeda

76
Trust Score
26
Analyzed Reviews

😊 Positive: 92.31%

😐 Neutral: 3.85%

😠 Negative: 3.85%

🌐 Visit Website

Lockport, IL

No address listed

Andromeda Quotes?

Operational Assessment summary

Operational Scoring

85
Support
70
Communication
70
Technical
70
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Security-focused operations

Most Common Customer Feedback Themes

Fast response times
Security-focused operations
thank
andromeda
always

AI Review Intelligence Summary

Based on 26 reviews averaging 4.7 stars, overall feedback is excellent. Customers most often mention responsive support, a security focus.

Customer Review Highlights

Lisa Janosek

Thank you Lisa!...

Adelisa Frawley

Thank you Adelisa....

Sam Marteka

John H always gives me consistently excellent support!...

Robert Fligor

Working with Charlie & Eric was excellent !!...

Morgan Jahnke

Sandy, Helped with everything I needed today. (As always) We truly appreciate his help and everything he has done for MAP....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Clutch AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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