Applied Telecom Greensboro - MSP Reviews, Trust Score & AI Analysis

Applied Telecom, Inc. operates as a Balanced MSP with notable strengths in Helpful support team, Professional client interactions. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 4.4 (7 reviews) AI Trust Score: 81/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Applied Telecom

81
Trust Score
5
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Greensboro, North Carolina

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MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
90
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Professional client interactions

Most Common Customer Feedback Themes

Helpful support team
Professional client interactions
phone
systems
locations

AI Review Intelligence Summary

Based on 5 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, professionalism.

Customer Review Highlights

Dale Friese

Applied Telecom has been our Telephony and cabling vendor for 15yrs. We have bought our last two phone systems from ATI. Ross and his team always deliver the best service and products at a great price. We have 5 locations across the …...

Darryl Lane

Leonard's has 65 physical locations across 5 different states. 59 are Retail locations. Leonard purchased the Zultys MX-E Phone System from ATI 3 years ago and we have been very pleased with the install, hardware, software and most of all …...

EDWARD SCOTT II, DDS

We are very satisfied we choose Applied Telecom to replace the old phone system in our business. The salesman Ross and the customer service manager Jenny were extremely helpful and quick to answer all questions. When we needed them they …...

Piedmont Triad Regional Council

ATI has installed two Zultys VOIP systems for our agency and we couldn't be more please with their professionalism, as well as the product. They did an excellent job of listening to our needs, and designing systems to meet those needs, and …...

Jay S

So glad I found this company! Jim came to my house on a Monday and gave me an estimate on running ethernet cable from a router downstairs to my daughter's bedroom upstairs. On Wednesday he came back and did the job. Couldn't be more pleased …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 1-25 employees (small business) organizations seeking managed IT services

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