Assured Management, Inc.

I was using my relatives’ pool, so I never had a need to access the community pool which didn’t matter because I never got a code or key. My relatives moved so I figured it’s time I started to enjoy my community pool. I contacted the HOA …

The lack of responsiveness to homeowner request are beyond disturbing. Several calls and emails have been made to this office to move forward with a home project have been dismissed by Bill Harrington and Margaret Johnson. I am a disabled …

Assured Management is a great management company! They work hard to keep our community up to par. Several times a year Sonya plans community activities for our residents (pool party with a DJ, movie night, community garage sales, etc.) …

This is the worst HOA management company I have ever dealt with. If you want to file an application and wait 6 months for a response, you might be able to plant a flower.

They charge fee even tjey not doing nothing for like i move in all the hpuse around was in construction we go true 6 month a hell was demage on the car stilling dust and moral demage they still charge for hoa fee they charge fee if you pay with card, very greedy

Experienced an issue with submitting my application to make changes and received a FEE regarding. Reached out to Margaret and she was able to guide me to reach out to Phillip Pelley. Phillip was super quick with his response to my matter …

AMI has helped our community get back on its feet after several disastrous years with another company. We are especially thankful to Sonya!

As with ALL HOA Management companies, this company goes above and beyond the finest and taxing of residents in a neighborhood. Was given two $250 fines, open from 5/15/25 and open from 5/28/2025, but in both pictures my yard is cut and …

I am responsible for the landscape management at a very large HOA that is managed by Assured Management. As with any large property communication and support between landscape contractor and management company is very important in order to …

I was very pleased with the fast reply to a problem I had in my community. Misty Williams was the person that contacted me and took care of the issue immediately.

Member service is horrible. They never return phone calls, their app is horrible (not even a real app), payment system is horrible. The HOA is worried about wrong things and spend money on things that matter. Assured management needs to get people who know what they’re doing and care!

They make it very difficult to pay your HOA dues. Fees for paying online (the most convenient method) and when you mail the check to them they didn’t bother to let you know it’s never received. I mailed the check in October and just got …

Unfortunately, I can't speak to the quality of their property management services because I've been unable to get in touch with anyone despite trying for two months. I've reached out multiple times via phone and email to make a payment, but …

I have lived in two other communities with an HOA and they took care of things and had nothing but great luck.
I wish I could say the same about this HOA. They fee you to death. They do …

How do you expect to resolve any issue with a home owner if you don’t answer or return phone calls? I got a letter twice in the mail about the exterior of my house and I wanted them to clarify the details of what they exactly want me to …

The property manager Jennifer would forget to return phone calls and emails. She has 11 properties that she has to manage and it was really hard for her to keep up. She also sided with a vendor and told him that he underbid from other companies. Worst management company ever.

After moving from Plano to McKinney in 2001, we have owned two different homes dealing with two different HOA’s , I can say it has truly been a pleasure living in the Villas of West Ridge. This gated community is very peaceful and very …

I have been very pleased with Assured Management and our HOA property manager Sonya. Very professional and always helpful.
Gary

The notices sent are 10 days old by the time they arrive. The follow up pic they send shows the warning notice has been rectified, but they still issue a fine. There is no clarification or any kind of dialog to be had. They are issuing …

This is a useless company, they send me collection when I had paid bills on time. They refused to pick up calls and I had to bring up the issue on HoA meetings, they need to be fired.

On November 8, 2025, we reserved the Silverado Community in Aubrey for the entire day. Thanks to the exceptional assistance of Michelle Russell and Eric Adams, our event unfolded seamlessly. When our entrance code failed to activate, Eric …

Amber and Wendy are fantastic! Multiple projects and approvals processed during the pandemic. Highly responsive, professional, and great customer service. Rare in the HOA world, give credit where its due!

Beware, this management company operates in a “Gestapo-style compliance” way. They should be renamed “K.A.R.E.N.S. (Keepers of Authoritarian Rules and Enforced Neighborhood Surveillance). They probably mean well, but how they do it is immature and unnecessary. Just have a face to face conversation people.

As a new and first time HOA resident, I was a bit skeptical with all the negative reviews I have read about living in a HOA community. Fortunately, these negative reviews do not align with my observations. Assured Management has done a …

When I moved into my community in August, 2018 I initially had a "meh" experience with our management company. I received citations on my property before I arrived, and the (now former) manager was less than friendly...but that has all …

I hate this organization and I really wish we could get together and vote them out. We pay fees for a small backyard size pool that is only open for 3 months. That's the only amenity we have and I'm almost 100% sure it doesn't cost that …

Wanna pay your HOA dues? Fees, fees, fees for all kinds of payments except checks. No one else trying to do business operates that way and the only way they get to do it is because people with new neighborhoods are stuck with them until …

As a member of the VOM Board, I can say AMI (Steve and Jessica) are very responsive to our HOA requests. AMI keeps the interest of the entire community when providing their services and responses.

Our community is currently managed by Assured Management. With like every business, there is good and bad that occurs .. however to me the value of a business is determined by the people who manage it. I have been going through a very rough …

I had call this company five times just to get the confirmation that they are taking over the management from other.
I did not get any notice, and they did not even respond to my messages that I …

Not worth your hard earned money. The things they say and do are just wrong.
The funny thing is they are working with and for the builder and the last phase is on it's way to be done. They don't realize who they will be working for in …

Windrose Pilot Point pool under 2 years old. Sub-par service to maintain the pool and keep it open.

Good guidance and quick action to review and process my Application for Architectural Change. On top of keeping our community up to Home Owners Association standards.

The HOA managed by assured management is a joke. They only fine everybody for little things on the lawn in the community. They never take care of the community pool and the playground. All they do is taking pictures of your lawn and charge you without noticing you. So annoying.

ASSURED Mgmt was chosen to legally and holistically rescue and return our community to health. AMI has the heart, know-how, along with industry credentials/experience to advise our board and enforce our governing documents and policies. …

Alissa and Virginia are absolute rockstars. They were very kind and extremely helpful for my situation. Customer support here is exceptional

I've lived in multiple HOAs. This management company is the worst. They nitpick everything and make owning our home miserable. They interpret the vague statement from our CCR's " Article 7 Section 7.1 - construction of improvements. No …

Zero stars! This HOA is a complete joke. Apparently no one checks their emails or voicemails here. If they do, it takes WEEKS. …

A couple months ago our creekside community manager was asked to search company documents to find out who gave authorization to destroy our entrance monument.
At last night's meeting after he didn't,, I called for board to fire assured and …

Beware of this company as an HOA. They told me I needed a contractor quote and permits to apply for an architectural change approval and those items are only good for 30 days. I did that and provided detailed information on the entire …

Got a letter about having a sun shade up for my plants. I removed it immediately. Got another letter with the same picture. My wife sent an email to make them aware. Got a third letter with the same picture. First violation was in August it is now been two and a half months. Got another letter with a fine.

Assured Management has been an awesome resource. They keep our HOA board out of trouble by advising current laws of what we can and can not do and what we should and should not do. Specifically, Steve Sumners is our go-to guy. He puts out …

I must say this has been the fastest, easiest, most convenient experience I have ever had with an HOA management company. THANK YOU!

Many thanks for the assistance of Brandy, the executive business administrator and Cynthia, who answers the phone. They were very efficient in handling my request. They were also very pleasant to work with. Keep up the good work.

This HOA is a joke. Neighbors were not following rules. 6 months after being told they'll take care of it. I had to call the city of Mckinney to issue them multiple warnings until it was resolved. I pay them to make the entrance to the neighborhood presentable and that's that.

Pamela Gossick 1 day ago
May 15, 2020 9:29 am
Please be grateful...participate in your community …

Came in mid-stream (mid-year) after we fired our long standing management company of 18 years. Didn't miss a beat and worked very closely with the board during the transition. AMI has provided nothing short of excellent, first class service to our 800+ member HOA and Board of Directors. Five stars? Give 'em SIX.

Assured Management for our neighborhood has been great. They do stay on top of ensuring that our community looks nice.

Be weary of DR Horton as a builder due to how poorly Assured Management fulfills their role as an HOA. …

Prompt in communicating. Customer friendly and helpful with added suggestions re: my issue inquiry! Thank you Phillip Pelley!
Updated: …

Our community has been working with assured management for the past year. They have been proactive in providing services and overseeing projects that have made our community better. Sonya is always available to discuss concerns and address …

If you are Hispanic or of African descent, you will be targeted. They will try to fine you every chance you get. You put your trash out Monday, but Tuesday is your trash day. They will attempt to fine you. They took a picture of someone …

I think our HOA does a great job of keeping in communication with us residents and I always have an easy time dealing with them on all needed issues. …

I live in a community that is only 3 years old, Silverado, in Aubrey. Courtney, our community manager, doesn’t do her job at all. Our community has only one Amenity, the pool, and she refuses to manage it. The water has been cloudy since it …

this company overcharged for everything.
never take care any of the issue like over grow scrub that block visibility
front entering the Jupiter. …

High on sending notices. Poor on due diligence to assist the community. Poor response times. Sonya Morky was left several messages and sent emails.
Needed to report an issue that they need to be aware of with the pool area and …

Management for what? I have left a voicemail with the manager of Silverado. Severalal days ago. I guess we’re not important enough to call back. So we will let the reviews speak for themselves. The district manager needs to get it together …

Worst HOA in the world. They send Courtesy Notices before they send rulebooks then quote what your are in violation of as if you know the rules. What kind of backwards communication is this crap. Now I see why people hate HOA's this a …

New management company for our HOA. I contacted Assured regarding an issue, they never returned my call. Sent emails and I never received an answer. I do not have a favorable opinion of this company.

I went into the office at 2500 legacy in Frisco,tx to pay my HOA dues. There was no receptionist at the desk so I rang the bell. The first woman who came said she was a property manager and did not know how to write a receipt so she sent …

They allow their field inspector to retaliate and bully against homeowners reporting him for being a creep. Silverado has the worse management company ever.

Here is my assessment of the HOA - do I get to do everything I want to do to my property - No. …

Assured has done a great job of helping set up social events, to handmade Christmas wreaths. Thank you! steve

Trash, can’t wait till I don’t have to deal with them anymore. Make up rules as they go.

We have worked with Assured Management for several years and couldn’t be happier with the team of Sonya, Jennifer, and Misty. They are responsive and eager to provide assistance to our community whenever needed.

Today, I needed help! Margaret Johnson answered her phone. She took time to listen to me and understand my request. Margaret displayed fantastic Customer Service. She was able to email me very quickly! I would highly recommend Margaret get a raise and accommodation for outstanding service.

I called about an issue with billing after I sold my home and my call was immediately answered. In less than 5 minutes on the phone, I had my issue resolved. Really happy with the customer service. I never had an issue with them while I lived in the neighborhood.

Assured Management has been awesome to work with. We service pools at several of their properties and they always consider the homeowners first! We look forward to working with them for years to come.

I’ve lived in two other communities with HOA’s to compare Assured Management to and Assured Management has been the absolute worst ever for these sub par homes built by DR Horton. They charge a fee for everything, are unhelpful, are unfair …

Sonya Mokry has been our Community Manager for several years. Sonya is professional, timely and advise on the best interest of our community. Sonya has improved the appearance of our community by enhancing with additional updates to our …