Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 93.548387096774%
😐 Neutral: 0%
😠 Negative: 6.4516129032258%
San Mateo, California
Astound Quotes?Based on 31 reviews averaging 4.8 stars, overall feedback is excellent. Customers most often mention helpful support.
Jorge came within a few hours of me finding out that Astound is available in my building. He has been extremely helpful and thorough, answered all of my questions and connected me within half an hour. Couldn’t be happier...
Jorge was great I. Service cordial know how to troubleshoot. He even waited for me to get home by 20 min longer I was in traffic. He patiently helped set up my erro mesh devices and reset them and waited till …...
I’d like to give a huge shoutout to Aron for making the installation of my internet quick, easy, and completely stress free. Since I had no previous knowledge or experience with internet installation or how everything worked, I really …...
Jorge was great. He showed up to an unexpected downed line on a 16 degree grade street on an 80 degree day and stayed for 2 hours to make sure that the connection to both flats was back online that day. He also went out of his way to …...
Excellent service. Technician (Jorge) arrived early in the appointment window and knew exactly what he was doing, explaining everything along the way and answered every question. And my internet connection is now faster than ever...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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