AT&T Store

Outstanding service at the ATandT store located at Page Mill and El Camino in Palo Alto.The customer focused and knowledgeable help I received was heads over my just prior visit to my cardiologist.Hooray for Sergio…? …

I just recently joined AT&t I give five a stars for stores staff. Very nice people willing to help I give only one star or zero star to AT&t online people it takes forever to talk to someone most of them they don't have any knowledge I …

Would have rated with 10 stars if there's the chance. Roberto was incredibly helpful with my eSIM set up. He has a lot of knowledge, he's super professional and super kind. THANK YOU VERY MUCH, Roberto!!

Absolutely the worst experience I’ve ever had with a store.
They made a mistake and couldn’t even activate the phone I purchased from them. When I came back to return the phone — the same phone they themselves failed to …

Terrible store. We were told service would be quick but after half an hour wait we gave up. Understaffed and poorly managed.

Customer service was great. ATT is not. We are still stuck in a complete mess through no fault of our own and have spent greater than 10 hours trying to resolve between numerous phone calls to customer service and store visits, still …

Tall Dark and Creepy!! Not Safe for Women.

My wife and I went to this store. We sat at the table and Charles walked up to …

horrible service waited an hour and a half. very understaffed. something happenend with my phone so they werent able to hold the phones for me.So I asked them to help me order the phones for me they employee left and didn’t come back, I …

My husband and I were just at the AT&T, El Camino, Palo Alto store and received excellent help from Sergio! He has helped us before, and he is efficient and quite knowledgeable. …

Sammy was in Sunnyvale store and she helped me on my phone transferring. I have spent over few hours online and in other store to make the transfer, and none of them worked. Sammy helped me patiently. Definitely best att service ever!

I highly recommend the Palo Alto AT&T location. The staff are great. I will definitely go back to this location for any future purchases. …

I went to this store for some simple questions and was met by Charles. He was absolutely amazing! He answered all of my questions in a way that I could understand. I will definitely return to Palo Alto El Camino and work with Charles in the future. He is one of a kind!

We had to wait for a while, but Cindy's service was exceptional and it was worth waiting for every minute. She is very competent, professional, pleasant and she has solved all our issues.

Natasha the store manager was not helpful in the situation and not even apologetic for what happened in my situation. She did not provide a solution to my issue, just an excuse, I expect better customer service from the store, especially in …

AT&T Associate "Orberly" was super helpful. Needed to activate my Z Fold 7, which wasn't working. He was friendly and got me in/out very quickly. Friendly and knowledgeable. Tested the phone and ensured it worked. Thank you again.

Good service, we had to wait a little, but the staff was very knowledgeable and helpful.

I ordered my new phone at around 8am. I chose this store since it is close to my house. By 4pm (8 hours later) we had still not received a text saying the phone was ready to pick up. Since the store was going to close at 6pm, we headed …

The store manager Rafaela took good care of me trying to get a new phone for my son. The store was very busy but she made it happen.

Me and Arzu A(Chek in name ) arrived at 10:30 am in this store and check in. Unfortunately we and other people waited 1 hour and more in there, but nobody approached us. Just 3 employees serviced to people. They spend long time people. This is not fair.

I had to wait a long time because there were a lot of people in the store, but when I got my turn I had the best service, Cindy was amazing and so helpful! She was patient and found a solution to a difficult issue I had with my apple watch.

Waste of time! I waited over 3 hours, only to be told that they couldn’t help me. The staff were unprofessional and unfamiliar with the process. Instead of addressing my actual issue, they kept trying to promote additional services I didn’t …

This place is such a nightmare. Try to avoid this store at all costs if you want accurate information or any sort of service. Also whoever is managing this place is hostile to everyone he talks to. Idk what his name is but he is bald and on the shorter side.

Robinson was extremely helpful at this AT&T location in Palo Alto on El Camino. We had several issues associated with my iphone being locked last year while vacationing in England. This year, I wanted to make sure that this did not …

I stopped in over the weekend to get help with my wife’s phone because I felt a bit out of my depth trying to transfer it to a new device. Paul greeted me at the door! He was so patient and understanding. He explained everything to me, …

A miserable experience. Waited 30 minutes without acknowledgment. Then, when they finally put my name on the board, they mistype my last initial. Waited another 45 minutes and eventually gave up. Avoid like the plague! ? …

Marjorie in the Palo Alto shop was fantastic. My son's phone was stolen and she calmed us down, took us through the steps and her service was just flawless. We need more people like her in the world

This is the worse customer service . I waited more than an hour to return a trade in phone. It took only less than a minute to do it. Plus ATT did not gave me a return label in my initial order and I was obliged to go to the store to do the return

My 2nd time in about 3 months that go there and even though that at least one employee is doing nothing they want you to serve your self at kiosk instead of them helping you

ATT’s Samriddhi customer service was exceptional. She was very kind and patient with my problems and is very knowledgeable.

Agree with others, the experience is miserable. Waited for a hour and the wait list still not move. The staff seems just coasting and don’t care about the customer.

Such an awful experience. We waited more than an hour for help- remained number 5 in the queue the whole time. About 10 customers waiting around and one employee to help. The manager came out of her office but disappeared without bothering to help anyone. Clear that no one there cares about the customers.

I want to take a moment to recognize Samriddhi from AT&T for her truly outstanding service. She went far beyond her role and limitations to make sure my issue was fully resolved, and she did so with patience, professionalism, and genuine …

The entire staff at the store was completely unprofessional. Looking at the reviews of the assistant manager (Lily), I'm not the only one who has had a bad experience. Terrible culture in the store. I was at RWC the day before where the …

Sammy was incredibly helpful and turned what’s usually a frustrating experience into a positive one. She was knowledgeable, patient, and went above and beyond to assist me. I’ve never had such great service at AT&T before – thank you, Sammy!

The best service I have received from Roberto, he is very knowledgeable, patient, friendly and professional attitude. He solved my SIM card issue. ❤️

I always get great help here. The staff is efficient, knowledgeable, considerate. They were late opening one day and I scolded one staff, whose calm apology and personal accountability disarmed my irritation. The other palo alto store staff …

Samriddhi is super patient and smart. She can help you!

I’ve been to a few different retailers in my life and have had meh experiences, I went to this Palo Alto location to replace a lost phone and met Charles… he was patient, smart and kind. He took his time with me and got me up and working …

Omar was great help getting our iwatch set up. The appointment started on time and he made the process painless. Better than dealing with customer service over the phone

On June 28, we visited the AT&T store on El Camino in Palo Alto. Sergio assisted us and provided exceptional customer service. He was professional, kind, and took the time to thoroughly explain everything. Although we initially planned to …

Samriddhi has been the most helpful person we have ever had in my over 20 years old dealing with ATand T

The customer service at this store is pathetic. I came to move two cell lines from family members on a different account into mine.The woman that helped me was not properly trained and had to ask her manager for guidance every few minutes. …

I came in, asked for a phone trade in. The lady helped me pick out a phone and settings, and then confirmed the price - 6.99 over 18 months if I traded in my current phone. I asked her multiple times if that was the actual price. She …

In the past when I have gone into the Palo Alto AT&T store, my experience and customer support was just OK. It lacked interest and communication. Different employees this time around. …

I set up wireless internet and right when the technician came out to install the router, a sales person showed up in the guise of a customer success professional. He pretended to be there to set my app and accounts up. He then made a …

Came to store 17 minutes prior to closing to grab something real quick we had reserved and the doors were locked. The girl inside the store saw us and literally ran off to hide. Incredibly unprofessional.

Cindy helped me as soon as I walked in the store. She was very kind, informative, and thorough. She explained everything simply and made sure I knew exactly what I was getting and what I was paying for. She helped me upgrade within 30 minutes! What a great experience at AT&T. I love this location. Everytime I go it’s so smooth

Awful store!
Terrible manager. Ridiculous customer service. …

Mr Orbely is an amazing customer service professional at the Palo Alto AT&T store. …

Terrible and horribly late customer service .
The whole ATT upgrade is a bait and switch and extremely untrained and rude sales people . …

I Received To Notch Customer Care Service From Me Robinson!! If You Go To The Palo Alto Store Ask For Him He’s 10 Stars!!

This review is solely for the competency, patience, and kindness demonstrated by staff members Brendan and Natasha. We had several issues and were extremely displeased with AT&T, but these two helped resolve or point us in the direction of who best to handle. They acted with respect and patience and were amazing to work with. Thank you!

Best customer service ever at an ATT store by Jessica on February 5 2026. She was so helpful, patient and friendly and went out of her way yo help me with my needs. Thank you Jessica you are the best example of excellent customer service
Tony Lugo

We were assisted by Alex. He is the best!! We were facing an issue of phone not getting connectivity since 24 hours and being on SOS. He tirelessly worked with the backend IT team to help resolve the issue. And he did all of this after the regular store closing hours of 8pm. Thankyou so much Alex, you are a life saver:)

Wonderful to experience at ATT Palo Alto. Samriddhi and Rafaela went above and beyond to set me up with everything I needed for my cell phone and TV. 10 out of 10 experience and loyal customer.

Even tho I had a few mishaps, Brandon was patient and made sure that we got it all working! …

Shout out to Brendan & Natasha! Brendan was awesome! Super patient, took time to explain everything, thorough, made sure I was satisfied, and just incredibly nice. Natasha was amazing, and super helpful! Very detailed & thorough. …

The worst service ever! Had to wait for 40 min and my line didn’t even move, everyone is so slow. Nobody wants to help at all. Writing review for the first time ever, and you can understand how pissed I am.

The worst attention I could receive made me wait more than 40 minutes to check a problem with my phone

I had a wonderful experience at the store today. The workers are all friendly and knowledgeable. Charles was super helpful and helped fixed my phone. One worker was wearing her beautiful traditional scarf and greeted me with a great smile. I highly appreciate having this store in our neighborhood.