AT&T Store (San Leandro) - 4.0/5 Rated MSP Reviews & Services

AT&T Store is a Established, High-Volume MSP based in San Leandro, holding a 4.0/5 rating across 702 reviews. Customers most often mention Helpful support team, Strong communication, Professional client interactions. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 4 (705 reviews) AI Trust Score: 59/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for AT&T Store

59
Trust Score
28
Analyzed Reviews

😊 Positive: 57.14%

😐 Neutral: 0.00%

😠 Negative: 42.86%

🌐 Visit Website

San Leandro, California

AT&T Store Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
85
Communication
70
Technical
90
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Strong communication
Professional client interactions

Most Common Customer Feedback Themes

Helpful support team
Strong communication
Professional client interactions
phone
professional

AI Review Intelligence Summary

Based on 28 reviews averaging 3.3 stars, overall feedback is mixed. Customers most often mention helpful support, strong communication, professionalism.

Customer Review Highlights

Arturo Parangueo

Very satisfied, the wait was less than 5 minutes and respectful and quick service got what I needed and left pleased...

Noe Leal

Christine was very attentive, professional, and went above and beyond to resolve my issue. She was able to fix the problems that customer service over the phone couldn't resolve. I truly appreciate her patience, dedication, and excellent customer service. Thank you, for making the experience so much better!...

Almekdad Alharbi

Worst and slowest customer service I have ever experienced. Prepare to wait over an hour just to tell someone that all you need is a sim card. My name was showing as the next person to be called for an hour at least and …...

Carol Ann malinis

Kiro is very professional and knowledgeable who resolved my phone problem in a timely manner...

Kyle Slaugh

Had a terrible experience where Julian messed up a new line on my account with a number to port over. I've had to spend over 12 hrs talking to new associates and technical support to fix this. The full problem cant be resolved for another 3 months. Absolutely unacceptable....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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