Aureon West Des Moines - MSP Reviews, Trust Score & AI Analysis

Aureon operates as a Balanced MSP with notable strengths in Strong communication. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 3.6 (32 reviews) AI Trust Score: 35/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for Aureon

35
Trust Score
13
Analyzed Reviews

😊 Positive: 38.461538461538%

😐 Neutral: 0%

😠 Negative: 61.538461538462%

🌐 Visit Website

West Des Moines, Iowa

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Operational Assessment summary

Operational Scoring

70
Support
85
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Strong communication

Most Common Customer Feedback Themes

Strong communication
aureon
internet
calls
emails

AI Review Intelligence Summary

Based on 13 reviews averaging 2.5 stars, overall feedback is below-average. Customers most often mention strong communication.

Customer Review Highlights

Janie Fraser

If I could give a minus 0, I would!!!!!! I was moving out of a warehouse where i had overpriced internet that my office manager set up 3 years ago. I called on Sept 1,2025 to cancel the internet service. I was told that it had to be in …...

Starr Hollan

Schedules interviews, never calls at scheduled time, lies about it, and isn’t actually hiring. Very untrustworthy. Gaslights applicants for a $14/hr job that doesn’t actually exist....

Ethan Pitt

Aureon's fiber internet has been great. The company is very committed to bettering the community as well....

Jason Manly

Absolutely NEVER do business with this company. No communication, no one ever knows what they are doing, no returning of emails/phone calls. If you want the worst and most expensive service, this is your place....

Steve Schmiedt

Fun place to grab a beer and a bite too eat!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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