Aurora Computer Technology Staten Island - MSP Reviews, Trust Score & AI Analysis

Aurora Computer Technology, Inc operates as a Security-First MSP with notable strengths in Fast response times, Helpful support team, Security-focused operations, Exceptional customer satisfaction. The company appears best suited for 25-100 employees organizations seeking High-touch IT support.
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⭐ 5 (124 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Aurora Computer Technology

99
Trust Score
25
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Staten Island, New York

Aurora Computer Technology Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

85
Support
70
Communication
70
Technical
80
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Security-focused operations
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Security-focused operations
Helpful support team
aurora
always

AI Review Intelligence Summary

Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, a security focus, helpful support.

Customer Review Highlights

Tiziana

Set up of my work desktop was done quickly and efficiently. The tech was polite and very knowledgeable....

Katie Yorks

I contacted Mike Wagner to assist me my computer issues and responded immediately with great results. Recommend Michael highly!...

Joann Filice

Aurora is always there when you need them!! Thanks Christopher for the quick response !...

Kim Giaquinto

That is whenever I call they answer and are always there to solve the situation and you’re always in stress when your computer is down, but they take the stress away...

April

Joseph is a fine addition to your team! Thank you so much!!!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 25-100 employees organizations seeking managed IT services

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