Avatara Florissant - MSP Reviews, Trust Score & AI Analysis

Avatara operates as a Balanced MSP with notable strengths in a solid general IT service track record. The company appears best suited for 25-100 employees organizations seeking Standard IT support.
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⭐ 3.6 (97 reviews) AI Trust Score: 46/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Avatara

46
Trust Score
25
Analyzed Reviews

😊 Positive: 24%

😐 Neutral: 8%

😠 Negative: 68%

🌐 Visit Website

Florissant, Missouri

Avatara Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

Helpful support team
Strong communication
Security-focused operations
Slow response times
avatara

AI Review Intelligence Summary

Based on 25 reviews averaging 2.2 stars, overall feedback is below-average. Customers most often mention helpful support, strong communication, a security focus. Some reviewers raised concerns about unresponsive support.

Customer Review Highlights

Shayleen Fipps

Run far, far away! We have been using Avatara for a little over a year, and it has been the most …...

Roger Morris

Unreliable, spam blocker is worthless. Too many lost connections. Have to go through at least two people to get a problem fixed. Can’t give less than one star or I would...

Anthony Duran

Similar to a few others, they are slow, do not follow through, and have terrible customer service....

Brandi Johnson

Worst security company I ever worked with. Everything is slow. It is not secure at all. Nothing works as it should. We were able to copy everything from our computers and move it to new computers without Avatara setup just to be able to …...

Donna Nelson

DO NOT EMPLOY THIS COMPANY!!!! We regret our decision every day! We started with them 10 months ago and I don't think one day has passed that I have not had an issue, it is impossible to get anyone to acknowledge that maybe they cannot perform in a way our company needs. So everyone has to endure sub-par performance....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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