Avid Communications Reviews, Services & Trust Score
✨ AI Insights for Avid Communications
Trust Score
Analyzed Reviews
😊 Positive: 85%
😐 Neutral: 10%
😠 Negative: 5%
Kansas City, Missouri
Avid Communications Quotes?Operational Overview
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- Businesses needing highly responsive support
- 10-100 employees organizations seeking managed IT services
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Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Situations Where Alternatives May Be Worth Comparing
- Organizations preferring providers with larger review histories
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
Avid Communications is widely praised for its exceptional customer service, knowledgeable and responsive support team, and professional approach. Many customers appreciate their tailored VOIP and telecommunication solutions, seamless transitions, and reliable technology. Long-term clients highlight Avid's commitment to client success and proactive security measures. However, a few reviews mention concerns about contract terms and occasional communication issues. Overall, Avid is seen as a trusted partner for businesses seeking dependable phone and internet services with excellent support.
Customer Review Highlights
AVID and my company, Firefly, share many clients. It is wonderful knowing that we have a true partner in AVID. They are always there when technical support is needed and the entire team is very knowledgeable. We do not hesitate to recommend AVID at any time....
One of the worst phone companies I’ve ever had. If you’re considering using them - don’t. They’ll lock you into a 3 year contract, give you poor customer service, a half-baked phone plan, and a phone app the never works as intended. When …...
I've been using Avid for my office telephone for almost a year now. Could not be happier with the service, especially after dealing with ATT/Time Warner for years. The customer service is light years better, instant support responses and …...
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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