Best Buy

Thought I was able to come in quickly on a Saturday at 1030am to grab a laptop that was on sale, have been waiting around 30 minutes to received assistance getting the laptop. Was told there’s only 2 people on the floor. Hardly any …

Very disappointed, i just had a foot surgery my husband decided to buy a tv for our room he goes to get one from Lynnwood store damaged from the back right out of the box, he goes to exchange it in the Everett store they give him a new one …

No security or at least not in the hour I was there.. which FYI could have easily and proven to have been 10-20mins maximum... …

I appreciate this Best Buy's employees. I am absolutely technologically inept. Taking this into consideration, I received fantastic and knowledgeable help with all of my questions, and left feeling confident in my purchase.

Went in to buy a laptop. I had done some last-minute research and hoped a sales associate could help clarify a few gaps—basic questions that aren't always listed on bestbuys website. I work in tech and hardware R&D, so I’m no stranger to …

Cashier accidentally added a $10 donation to a charity on my purchase. When confronted they refused to refund saying they cannot refund a donation. I took the $10 hit, returned the item and purchased it elsewhere. Will avoid Best Buy from now on.

Extremely disappointing experience at the Everett Mall Way Best Buy (Geek Squad). …

I went to pick up my order pickup at the order pickup desk. No one was there so I looked for an employee and saw Michael (dark hair and glasses) at the cell phone department, he had just finished with a customer. He made eye contact with my …

I first went there to buy my refrigerator and there wasn't anyone to help me so I went to Lynwood and bought my refrigerator. Got my washer and dryer in Lynnwood also. I went to get help at the Everett Best Buy, to get a section of the …

Geek squad was acting up and giving bad advice, i got better advice on youtube the prices are bad and they have bad deals, next time come here on a good deal day

I made on online order when they said my item was in stock. They then told me that it wasn't in stock. I asked them if they're going to know when I can expect it when they're in stock at other stores and they told me to go buy somewhere that has them or kick rocks. Social hour was more important to them

The guys at the Geek Squad are so helpful. They helped me with my new iPhone 15 set up..
I swear ,, all smart phones need to come with an owner manual!! …

Went in to buy a new TV to get delivered and installed and was helped smoothly and quickly by sales rep Gavin. There were a few questions about price and best models, and he and his associates did their best to make my experience top notch. …

Friendly helpful staff. Knew right where the item I needed was located, and gave concise directions to location!

Ordered furniture assembly weeks in advance only to have them cancel 3 days before when I had to take the day off for it. I let them know that and they offered no solution. …

I’m writing to share one of the most frustrating retail experiences I’ve had—at the Best Buy Everett,WA store. From the moment I selected an open box TV through the Best Buy app to the moment I finally picked it up, nearly every part of the …

I called the geek squad and was trying to diagnose a sound bar problem. The geek squad did not know who AC/DC is. i asked how about led zeppelin. Nothing, i said, how about the eagles to which I got a reply? Oh, that's a band I hung up the phone

Although I was greeted at the door. No one was there to help me while I stood at the counter. (cell phone area) There was a employee helping another guest, but not once to he look up to tell me he'd be right with me or use his headset to …

No help, and walking with cane lung and brain cancer. One question why did you close auto stereo shop and Mercedes

Gabe lied to me so he could complete a sell and when I went back to the store and returned the item they said that I had a communication problem just because I’m Mexican. He and his manager Justin were really rude, I asked before paying if …

I love that they're not on a commission basis, so you always get unbiased advice and information. My go to store!

Best Buy does not give receipts. They email it to you without telling you what the return policy is just tried returning some Christmas gifts and they tell me it is two weeks very deceptive practice going to file a complaint with Washington …

I purchased a product through the open box program at this location, and I’m pretty sure it was faulty. However I was able to return it within the allotted window. The customer service was excellent upon return. When I attempted to swap out …

Stay away from this store! The manager is not helpful at all and only cares about his store sale. I came in to this store to buy an ipad and macbook air and paid “CASH” they sent it to the wrong address even after telling them the correct …

Don’t trust the open box TVs here, or at least know what can happen if they are a defective unit. I got an open box TV here with a ton of problems (restarting constantly, messed up colors and HDMI connection issues) that would have been …

I visited today to purchase the Meta Ray-Ban Gen 2 Cosmic Blue glasses. Overall, the store experience was positive—the manager was very attentive, checked in with me while I was in the Meta glasses area, and I was greeted when I entered the …

I went in to ask about the fold 7 and the associates just said we dont have them when I only asked about seeing it in person then they just walked away. If you're associates dont want to be there they should find another place to work I will definitely take my business elsewhere absolutely rude employees.

I went in for the second day in a row to return and exchanged also at a different location staff was kind and customer service was great they gave me plenty of time to make a decision on my choice and even when I was having the worst day I …

Gabe helped us pick out a great soundbar. Great educational approach on all the details.

Bought & upgraded a desktop pc with help from Gabriel. Gabriel was awesome & very helpful with getting everything together. Staff here are great.

They didn't have a 9060 XT 16GB in stock, but they helped me get one shipped!

This BestBuy rocks. Staff was exceptional, super helpful. I had purchased a laptop that ended up not having the correct thunderbolt port for the gbps I needed to go with the high refresh rate monitor I had purchased. The team helped me find …

You barely walk in and greeted and ask me right away if they can assist me. Everything is organized and clean . Very attentive employees I've ever seen in my life. Way back then I am Asian /Filipina I don't get much attention for help. I …

The computer team is great. Dylan and another guy whose name I can’t remember helped me with a reasonable computer. I am completely computer illiterate, at least with buying one. It causes great anxiety and they were great to go over options in a simple way. Thank you …

Friendly and courteous service. Busy morning handled very well by the Geek Squad agent.

Nothing different from another stores but recommended ?? for all kind of supplies ???⌨ we need ??? …

Staff is knowledgeable and always willing to help. They have awesome products in a one-stop-shop. I always buy our phone accessories and computers here (they carry everything including apple products). Recently we found a gaming computer …

I was not able to get the freezer I was looking for. The sales man found it at another store. The transaction was fast and there were no problems.

Was ready to buy a fridge on president's day 2 hours before closing. Spent 20 mins measuring and looking (buying signal 101). No other customers in the store. Plenty of blue shirts including 2 talking in the dept. Never once was contacted. …

I would put zero stars if possible. Newly purchased Azus laptop had overheat and blue screen issues. I took the laptop into the store on Sept. 20 and it was sent into Azus to be fixed. Since that time (it is now 10/24), I have been bounced …

big. clean. i went for a pick up around 8pm on weekday. it was a wait of 15min.

Outstanding customer service by Mike. No pressure, answered all my questions and more plus helped talk me out of buying more than I really needed...because he took the time to “listen and understand” his clients needs. …

This is the worst place. Worst costumer service Carlos the attendant really tried to ignore me. Never help! the guys with no tag giving orders is the worst and just avoiding you at all time. If you have a question have to sing in? And I'm …

I tried to return an electric scooter and was told that I can bot according to their policy. I asked manager on duty that day who was Jessy, and he told me I should read more carefully when I am doing online purchasing. He even didn’t try …

The warranty is bad on a phone, pay a charge upfront and then 200 dollars when you need a phone actually replaced. Very slow replacement even with those costs, Amazon would have had this dealt with by now. Had to activate another phone in …

Just popped in for a couple of pick-ups. Employees were fast and friendly, which hasn't always been my Best Buy experience... store layout is different than I'm used to. But everything flowed nicely, and they had everything I think I may need in the future! Here's hoping I have cause to make this a 5 star review later!

The Best Buy store in Everett maintains a solid selection of electronics and often provides a smooth in-store pickup experience. However, the overall rating is often pulled down by inconsistencies in staffing levels and difficulties with complex services like delivery, installation, and post-purchase support.

Ordered a PC on 2/27, got an email the following day on 2/28 that my order was canceled due to my card not being able to be processed. Turns out, the item is out of stock and they instead told me it was my card that was the problem (my card is fine).

On Sunday night, I turned to two tall, overweight male salesmen in turn, one playing on his phone and only pointing my finger at the end of the hall where I could look for the product I needed. The second, when turned away and ran away. …

If I could give zero stars, I would.

We bought a computer for our 10-year-old child. When I asked how he could start …