Best Buy

I ordered a Tv over the phone, which was easy and the person was very helpful. They had it ready the next day, and pick up was a breeze. Friendly staff and a great deal during the end of year sales. Better than wallyworld for sure.

Purchased a new fridge/freezer today 4/22/2025. Inspected the box before leaving the store. Box was not damaged. Took the fridge out of the box when I got it home. The fridge has a dent in it. It was most likely there when the fridge was …

Really great experience here today. I would have to say Carlos, the gentleman whom runs the Meta/ AI glasses area is wonderful. I bought a pair of those glasses today from Macy's. Shortly after , I had stopped at Best Buy for some other …

In-store staff are consistently good, but the off-site phone service and personnel undermine the in-store experience dramatically. Calls start with an absurd disclaimer that says by calling, you agree to terms of the website (what?), the AI …

Really satisfied with Best Buy and The geek Squad! If you came across this review, Get Best Buys Extended warranty! I have to admit when I purchased the extended warranty 4 years ago I had no hopes for it because of other warranties we …

Quick in and out great staff. Easy parking very friendly!

Quick service once a second employee noticed we were standing waiting to get help. We were in and out in about 20 minutes.

The one star is for the store, not the Amazon rep who happened to be there and offered to help me.
I went in to visit the Geek Squad for a computer problem. I pay $179 year for …

It's as good as you'd come to expect from their company, great service and selection

Went in with a product in mind, without asking I was acknowledged and greeted in store by Michelle who took the time to make sure I found what I was looking for, answer any and all questions I had (no matter how clueless they may have …

I just want to thank Best buy for having refrigerators in stock and available for pickup. Home Depot does not have refrigerators on demand. My refrigerator broke down and I desperately needed a new one and Best buy was there for me. I will …

I called the phone number that so I could recycle my TV which was 46 inches. I am in California and customer service said to just bring it down. The customer service desk on disk road told me they only accept 43 inches or less. I called the …

I’m in town for a conference and needed a computer cable. The nearest Best Buy is in Modesto, about 30 minutes away. I searched for Best Buy online and called the listed phone number, but each time I was routed to someone who was clearly …

My husband and I went to this location to get a new PC, for me. We spoke to Brandon and he was extremely helpful and kind. He looked for like 30 minutes for the PC I wanted, but unfortunately it was out of stock. He let us order it, to be …

Do not order online they are using a company called roadie to deliver items. These are under paid gig workers and if something happens with the delivery you have to wait 7 to 10 days for a refund and then reorder the product. Not we will …

Closest Best Buy to me and usually have a great selection. They're not too busy the majority of the time so no longer waits in line either. When I need something for my electronics I tend to come here despite places like Target being closer to me. Worth the drive.

Just a few days before Christmas and I expected long lines and hard to find help but Not So! I was directed to the area where I could find what I was looking for and two well informed salespeople were there to answer my questions and find what I needed. So impressed with Best Buy ? …

Came here to get a digital picture frame for a family member. They didn't have any on display but an employee quickly showed us their selection and got it from the back. The frame had a software issue so we had to exchange it and once again the staff was very quick to fix this mistake and send us on our way. Overall a good experience

I was looking for a small TV for bedroom and an associate showed me where to find the correct size and different brands and features. I was out in 15 minutes.

Excellent customer service ? I was In/out with what I went for. …

Staff is great, but the prices are....high. Recommend comparing prices elsewhere.

Love shopping at this store. Always clean and plenty of employees about to help me find what I need.

Stay away from the Best Buy credit card!!!! Clearly a scam, no matter how much you call to make payments they still find a way to say they haven’t received them just to charge you a late fee, or if you’re in a payment plan, they will say it …

This was my first time really going to best buy or making a large electronic purchase. I called ahead and told them what I was looking for and what my budget was. They put me on a brief hold and came back with options for me, prices, …

Nice selection, good prices, good selection, but hard to find someone to help you

Love this store not too many electronics stores around anymore. It's sure nice to see everyone that carries quality stuff. Always willing to help you with good advice.Lots of parking

This place is awesome the highest tech out there there's stuff I've never even seen I'm going wow amazing electric bikes to the best TVs to the best vacuums and the best computers they have at all and they have a team of experts you can even speak in expert.

Great service from both the Verizon and Samsung team! Big shout out to Mallory, Mckenzie, & Gabriel (sorry if I misspelled names)! These individuals went above and beyond on making our cellphone purchase as easy as possible! They explained …

I had the most horrible experience with them i paid for a new fridge which they came out and measured three times and kept delivering the wrong fridge three times I got frustrated and asked for a refund which was supposed to be 3-5 business …

The changes to appointments are great, they go over your equipment before checking it in, in case they can fix it without you being with it. Suggest you take pictures of things you might forget later.

Worst customer service and failure to take care of the customer! Bought a new fridge a few weeks ago and it has malfunctioned since receiving it- we have been going circles with the warranty and repair depts to get assistance for over 2 …

The gentleman in the appliance dept , I believe his name was Alberto, was great! He knew his products and helped us with all of our questions. Plus he gave good advice! We purchased my very first brand new washer /dryer set. …

If I could leave 0 stars, I would. We have been TotalTech customers for years, purchasing many devices for members of our family, yet I have spent almost 8 hours over 5 days, two in-person appointments, three phone calls with the store, one …

My husband and I visited Best Buy last night looking for a new television, and we had one of the best customer service experiences we have ever had thanks to Brian in the home theater department. From the moment we approached him, he was …

Bestbuy team associates and managers Jacob, Joseph, Martin and Geek Squad team associates and managers Adam, Tony, Kevin meant all my expectations. I was very impressed with all their customer service and professionalism. I highly recommend …

My experience with Best Buy yesterday was polar to what it normally is. The last several times I've been to the Best Buy on Sisk Road I was effectively accosted by multiple sales people within a very short. Of time. Yesterday however, the …

Best Customer Service!!! I was immediately welcomed at the front door and directed to a customer service representative. I needed a new phone and Lana was able to help me right away. She was friendly, attentive, extremely informative, and …

Very attentive staff which made check out much smoother

Purchased online, picked up in store, no line for pickup, friendly associate, lots of parking. Have bought from there many times, never any issues

Insignia TVs are the worst pieces of crap on the market. They turn off when you want them on, they don't respond to controls (I routinely have to press a button the remote twice for it to do anything, and sometimes the second button press …

I purchased a computer for my son from Best buy. The staff is very helpful and I plan to go back to purchased electronics again.

Went to best buy to look for a ps5 controller for my son, I don't game so I didn't know what to buy. Thankfully there was a gentleman that worked there that was very helpful and helped us get the right controller

2nd visit to location. Great customer service by geek squad member. Professional, attentive, kind, helpful & knowledgeable. Got what we needed! Thanks guy's

Great best buy nicely stocked helpful staff and customer service. Demos and products demonstrated well.

I had ordered online and was supposed to pick up the product at the store that same day. Hours passed just to find out that the product wasn't going to be available for 2 weeks. Went to the store to get a refund and now I have to wait 7 …

Slow service. A person at front saw us looking around and said she'd send us help, but no one every came. I had to find a sales person myself.Took the salesman awhile to find the tablet my husbabd was buying. Ended up ok in the end. Best …

The staff here is very helpful and the store is clean and organized

I was impressed with them as being a large company so I trusted they would be professional with car audio accessories, was I ever wrong. I purchased a Unit and they installed it and I picked up my car, stereo worked fine. I realized heater …

Had a good experience overall. Customer service was professional and friendly. Despite being busy the employees were not hesitant to make sure everyone gets taken care of as soon as possible. My Custom Built PC was a Bios and Softwar …

James is a hero. Dude is incredibly helpful. I bought the best buy membership cause of him.

Friendly staff. I visited the computer section and the guy was very knowledgeable and helped me with various options. I also had a curbside order, and that was quickly brought to my car. I was happy with the speed and courtesy of service.

didn't receive product, can't get around AI agent, when you finally do you speak to a customer service center and can't get store directly. Do not buy from them!

This Best Buy has excellent staff.
Very attentive, helpful and pro-active.
Congratulations to its management!

Overall I like Best Buy, they have many items other retailers don’t. The front desk associate that welcomes you didn’t have good knowledge of the product I was looking for, she sent me to the wrong area. Not big deal. But I was in a hurry and needed precise information. Good deals in many items too!

The Manager was amazing. Very helpful and honestly the best Customer service I have had in a while. I just wish the Riverbank store was still open.

Love this store I hope it never leaves Modesto. Keep supporting it. It’s nice to still use a store front to pick up things. I know Amazon is convenient but I can’t imagine losing out on Best Buy.

Store was very clean and staff very helpful. We had to buy my son a new laptop for college. The staff showed us several laptops and answered all our questions. We love our purchase

I had made an appointment with the Geek Squad to replace my iPhone screen . I drove 40 miles with a newborn baby prepared to get my phone fixed at my
Appointment time. Turns out that someone called in sick so they were not able to …

Mallisa in the TV area was so patient and informative with the questions my nephew had asked and to me it sounded like a different language. I appreciate that the customer service is always top notch at this store. For all the years I’ve …

My husband and I went to buy a TV. It was a good experience because the women who helped us in that department were knowledgeable about the tv. They were very helpful and nice people too.