Blue Mantis Burlington - MSP Reviews, Trust Score & AI Analysis

Blue Mantis operates as a Balanced MSP with notable strengths in Fast response times, Helpful support team, Exceptional customer satisfaction. The company appears best suited for 1-25 employees (small business) organizations seeking High-touch IT support.
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⭐ 5 (13 reviews) AI Trust Score: 83/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Blue Mantis

83
Trust Score
13
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Burlington, Vermont

Blue Mantis Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

85
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Helpful support team
derrick
always
calkins

AI Review Intelligence Summary

Based on 13 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support.

Customer Review Highlights

Jonathan Wilcox

Their team is expertise and will always help the innocent...

Christina Espe

Excellent service, reliable and friendly. I highly recommend using this company....

akadolla

Fantastic reliable support. Understands that few organizations have just one operating platform. Does great job with integrating multiple system platforms (Windows, IOS, Android) into cohesive system. Very talented and dependable group …...

Amy Knapp

The staff at Calkins is friendly, professional, and very quick to respond and resolve issues. Highly recommend them!!...

Barbara Seaver

Our law firm worked with Derrick from the beginning of his business. He helped us with all kinds of issues including networking all our files with an employee out of state. Derrick is extremely knowledgeable, fast and efficient....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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