Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 72%
😐 Neutral: 4%
😠 Negative: 24%
Burlington, Vermont
Burlington Telecom Quotes?Based on 25 reviews averaging 4.0 stars, overall feedback is strong. Customers most often mention helpful support, responsive support.
These guys rock. They’re pretty slammed on the phone if you want service, so I’d opt to show up in person and they’ll get your internet online in the same day. Erin was very professional and personable with me. The rest of the staff was also very helpful and quick with their turnarounds. 5/5 stars!...
Love these guys! Just moved here, and have had the best experience. They answer the phone immediately no matter when. I had to call today on a Sunday, they fixed my issue immediately. Even got my router replaced and working within the hour. Can’t beat this customer service ⭐️...
For several days, I’ve tried to get a hold of the Burlington Vermont office. Nobody ever answered the phone. Nobody reached back out until the third day. I went to the office, not once but twice and was not able to get up to the floor …...
I have been asking repeatedly since September 2025 for Burlington Telecom to cover up the hole that they left open where they ran the cables in the common land between my home and my neighbor. I have called them multiple times, emailed them …...
Erin, my customer service agent, was terrific! The problem is that it took 48 hours and two phone calls on my part to get a response regarding my issue. Clearly you need to find more agents! Thank you again Erin....
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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