Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 68.97%
😐 Neutral: 6.90%
😠 Negative: 24.14%
Burlington, Vermont
Burlington Telecom Quotes?Based on 29 reviews averaging 3.9 stars, overall feedback is mixed. Customers most often mention helpful support, responsive support.
That was fast! Our internet stopped working so we called in, a human picked up right away and got a technician to us within an hour. They found out what the problem was and fixed it fast. Everyone was very friendly too. Really appreciate this company and service!!...
My internet went out and I could not figure out why. A technician called me first thing in the morning and guided me through the steps to turn it back on and fix it! Cormac (the technician) was incredibly helpful and patient while I tried …...
These guys rock. They’re pretty slammed on the phone if you want service, so I’d opt to show up in person and they’ll get your internet online in the same day. Erin was very professional and personable with me. The rest of the staff was also very helpful and quick with their turnarounds. 5/5 stars!...
Love these guys! Just moved here, and have had the best experience. They answer the phone immediately no matter when. I had to call today on a Sunday, they fixed my issue immediately. Even got my router replaced and working within the hour. Can’t beat this customer service ⭐️...
the worst and most condescending and non-listening customer service from a technician I have experienced in a long time. Plus, I called the day before in the middle of the day and was assured someone would call me back and they never did....
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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