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Capstone IT Reviews, Services & Trust Score

Capstone IT operates as a Security-First MSP with notable strengths in Fast response times, Strong communication, Effective troubleshooting, Security-focused operations, Personalized customer experience, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 0 (67 reviews) AI Trust Score: 93/100 Security-First MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Client Relationships
Operational Profile Security-First MSP

✨ AI Insights for Capstone IT

93
Trust Score
67
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

West Palm Beach, Florida

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Operational Overview

Capstone IT operates as a Security-First MSP with notable strengths in Fast response times, Strong communication, Effective troubleshooting, Security-focused operations, Personalized customer experience, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Security-First MSP
Support Style High-touch
Operational Maturity Established

Operational Scoring

85
Support
85
Communication
80
Technical
100
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Strong communication
Effective troubleshooting
Security-focused operations
Personalized customer experience
Professional client interactions

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • Organizations prioritizing relationship-driven IT support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Professional and responsive service
Expertise in cybersecurity
Support for non-profits and small businesses
Personalized and friendly approach
Fast and effective problem resolution
Clear communication and education
After-hours availability
Trusted IT partner

AI Review Intelligence Summary

Capstone IT is highly praised for its professionalism, responsiveness, and expert technical support, especially in cybersecurity and IT problem-solving. Clients appreciate the personalized, friendly service from Michael Borlaug, Sara, and their team, highlighting their willingness to go above and beyond, including after-hours support. The company is recognized for supporting non-profits and small businesses, providing clear communication, and delivering fast, effective solutions. Presentations on cybersecurity and proactive guidance further demonstrate their commitment to client education and security. Overall, Capstone IT is seen as a reliable, knowledgeable partner that fosters trust and long-term relationships.

Customer Review Highlights

Ad min ⭐ 5/5

This company is so professional! We had a crisis here at the school and other companies were unwilling to help or wanted to charge a ridiculous amount to fix the problem. I called the company and Sarah was amazing! She made an appointment …...

Agnes Lambert ⭐ 5/5

Capstone IT supports non-profits. Capstone IT is a great local resource for everything cybersecurity. Owner and author, Michael Borlaug, and his wife, Sara, are professional business owners on a mission!...

AJ Craig ⭐ 5/5

Everyone at Capstone has provided great service and a fast response to any technical issue our office has come across. Definitely recommend!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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