Centaris Sterling Heights - MSP Reviews, Trust Score & AI Analysis

Centaris operates as a Balanced MSP with notable strengths in Professional client interactions. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 3.7 (20 reviews) AI Trust Score: 38/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Centaris

38
Trust Score
8
Analyzed Reviews

😊 Positive: 50%

😐 Neutral: 0%

😠 Negative: 50%

🌐 Visit Website

Sterling Heights, Michigan

Centaris Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Professional client interactions

Most Common Customer Feedback Themes

Professionalism concerns
shady
people
solutions
2015

AI Review Intelligence Summary

Based on 8 reviews averaging 2.9 stars, overall feedback is below-average. Some reviewers raised concerns about professionalism concerns.

Customer Review Highlights

J. “Artemis” Russell

Horrible migration management. Resulted in an entire company infrastructure breaking for several days. Their engineering didn't have solutions and only caused further issues....

darklogic

Beware.. extremely shady billing. They take advantage of people who do not know IT, telling clients that devices are bad, they need new products/services.. which just so happened to owned by them. They charge people for Microsoft licenses …...

Jim P

Tired of the fake emails and spam I get on a continuous basis. I have replied to a Clark Cent email to STOP emailing me and there is not such address. Shady practices.........

Florence Tatro

Can't wait to start working,very excited and motivated....

Roy

Great employees and service!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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