Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 8.00%
😐 Neutral: 0.00%
😠 Negative: 92.00%
Rocky Mount, North Carolina
CenturyLink Quotes?Based on 25 reviews averaging 1.3 stars, overall feedback is below-average. Customers most often mention helpful support. Some reviewers raised concerns about unresponsive support.
Been fighting the same problem for over 6 weeks. On phone with someone, somewhere who leads me through a printed script that does not fix the problem. Unresponsive at best, uncaring seen appropriate....
Honestly I don't like CenturyLink. They keep sending my stuff to my neighbor address. They are slow all the way around. The worst internet. I can't even get work at home jobs because the speed is slow and I keep failing speed test! Then …...
I would give them a negative number of stars if I could. Horrible internet service and horrible customer service...
Don’t come, the suite is close...
Just got off the phone with a man in customer service. I was calling to renew some discounts that I had already called about last month and my bill this month did not reflect the discounts. He informed me that they have a new rule now …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
Ask questions, share experiences, or discuss CenturyLink.
Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Compare trust scores, customer reviews, pricing signals, and managed IT services.
