Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 4.5454545454545%
😐 Neutral: 0%
😠 Negative: 95.454545454545%
Waterloo, Iowa
CenturyLink Quotes?Based on 22 reviews averaging 1.2 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.
Horrible company I’ve had the same problems as all the other people can’t get a hold of anybody. They totally screwed up my bill shut my service off billing my previous address that I lived at over a year ago. They’re horrible. Do not use …...
Terrible company. We can't get cell service in our home, so we still need a land line. It's been out a week and I've made 2 appointments online and no one ever shows up!(appt between 8am-5pm). Then I log back onto my account the next …...
After 14 years of business, we are moving to CMTEL. We've been without phone lines for our business now for 6 days. They've scheduled 2 different dates for technicians to come, both being a no show, even after we paid staff to stay late …...
I would highly advise against using Centurylink for any business needs. I have had nothing but issues setting up my business account. I have spent over 6 hours with their support team trying to simply start up my internet service and phone …...
Worst customer service ever. Updated my payment twice online and spent two hours on the phone...and they still shut it off for non payment. Card is good....I use it every day....
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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