Child Support Enforcement Services

I’m not sure why the ratings are so low, I’ve had nothing but a positive experience. Tennessee assumed my interstate case less than 60 days ago, and has moved quickly to obtain final documentation from my state. They have been friendly and …

Always been very helpful. All these bad reviews why? Because you don’t get child support. They are here to help you . You have to help them help you. You can’t give them a name (most likely a common one) with no other information. Name job address social phone number. All information helps. Just help them….hope this helped!!

I filed a child support case four years ago and named the wrong father. (Things Happen) I filed a new case last week and named the correct father, who has established a relationship with my child as her father, I have pictures, and texts to …

This is an office with people that just sit around laughing at people that needs much support to helping their children be successful in life. They suppose to be fighting for children to make sure they are properly cared for but they sit …

The staff there are Super rude if I could leave the stars blank I would. I'm not sure the case managers even really work there it's still a mystery?? My most recent interaction was with Jordan she clearly hates her life and job!!!

Let me start out by saying that I fought child support for over two decades. When they were at Metro Center the incompetence and rudeness was at an amazing high. …

I received social security disability as well as my daughter received benefit on my behalf. Why is the social security and child support not link why I have to get a letter of benefit to show the child support office. I pay child support …

I must say I have the absolute worse caseworker ever. She doesn't return calls and doesn't have accurate info. I'm not sure on how she got my info confused with another applicant... I applied for financial support and they have me down for …

You guys are absolutely pitiful! It's been almost a month since I've sent out 3 emails to my case worker, 3 phone calls and even multiple calls to Wilson County to ask for help along with mulitple emails to you guys which I have had no …

I would like to thank Jasmine , April and Tonya from the Nashville Branch for helping me navigate an appeal with the state of Maryland and treating me like a human being and not a number. They were all very helpful to me and it was very refreshing.

Horrible... Paid child support for 18 years now its supposed to be over but still coming out of my check so I have to call so they can find the money every other day. They supposed to sent letter to employer stating to stop taking the …

Worst people to deal with ever, been paying my support for over 10 years, and now that my child graduated almost 3 months ago they still deducting from my check, called multiple times, so much time wasted, I asked for superior and they …

horrible service, and they do nothing about the fathers that's NOT PAYING BUT WORKING . there collection system is horrible. they really don't want to do nothing . it's time yall start looking into that office and see what's they really …

Staff doesn't want to help and will lie and give misinformation to those who are paying child support. Not held accountable for their mistakes and say that in order to get overage paid back and forth say to get civil suit from whom it's sent to. Don't call you will be put on hold and then disconnected multiple times.

They tell me something different every time I call . One lady had me on hold for 40 minutes and never came back to the phone and they act as if they have something better to do it’s been 9 months and they haven’t even put in the order for …

My experience with this place is hit or miss depending on what caseworker you get. I’ve had some go above and beyond, but today, I was thoroughly disgusted and annoyed with how everything went. Marissa Bonner is extremely lazy and only does …

Waste of time. Hire an attorney and file a criminal contempt petition. It is a class E felony in Tennessee. You have 364 days to file one due to the statute of limitations in Tennessee of one year. Civil contempt doesn't have a statute of …

Update : months later. Y'all haven't done anything with case for over a year. I have constantly provided information to assist y'all. Y'all have truly failed at your job. As a Nashville native, and military Veteran, my home state has let me …

Wow… the reviews matches the reason this company has a 2.1 rate on their reviews. I never in my life had to call this company until today in the young man was a fast talker for one, then was stumbling over his own words because he was …

I found it absolutely disturbing ? yesterday to try to get a matter resolved and finalize to an extent that I have been trying to get an answer about almost a year now. As soon as I told a mouth full of the situation, the representative …

If you're going to have someone answer the calls, they should at least TRY to be a bit more professional and some etiquette wouldn't hurt either. I've been dealing with this place for more than 25 years and it's the absolute worst …

11 years I called and went to office and called and went back and forth with nothing.. one time they actually sent father papers and it had kids names right and parents names completely of another race. And it went no where. No calls back …

Customer service sucks , they need to take more training & hopefully their calls are being graded for QA , they sound like robots and get very defensive and the caseworker never calls you back. Like others have said it’s probably best to hire your own attorney

Ive called several times, been on hold for hours at a time, then when I request a callback. The system calls me back and states there is no one available to take my call. Its been like this December 23, 2025 because I have called every single day since then, and still NO ONE HAS RETURNED MY CALLS!

Case worker never returns calls or does anything matter of fact. I should be getting paid to do my own case because I’m calling around figuring out what’s going on with it and why I haven’t been receiving any payments. If I could give them …

Receptionist Ms. Thompson, is very rude; unprofessional at its finest. I attempted to reach this office assisting a client that was very confused about what was happening with his case. She was very rude from the beginning of the call. …

Geordann Dobbs has been the worse staff member at this department. Extremely unprofessional during phone calls and don't give no assistance with any questions asks what so ever. She try's so hard to get you off the phone as quickly as …

Takes almost a year to get a case going. That is unacceptable, especially when I provided hos address and place of work. Child support is a joke! They won't pick up the phone to call the other state agency, they'd much rather send an email …

I never thought I would ever have to visit the child support office. I was not looking forward to it. I was met with a friendly face that calmed my fears and guided me on what to fill out and what to do. I only waited for a few minutes and …

Im only giving a 4.5. Here's why! They've always been helpful when I've called. They have also been short with me. That's why the .5 part. I do understand places get busy. But there is not reason to get short with people especially when we …

This company & employees are... yes that’s right you guessed it
*Lazy
*Slow …

Someone please help. I‘ve been paying my child support since I’ve been court ordered in Feb, payments were coming and going just fine UNTIL July rolled around. Money have came out of my account but is being held by the state of TN. I’ve …

Davidson county is the worst I called a couple times for my case manager whoever is responsible on my case to call back me back. people who work there rude and have no clue …

I just started my journey with Child Support Enforcement and I totally agree with all reviews. These " professionals" are inept and do not support their clients. They have not returned phone calls or emails and provided no support in …

8/3/2022 Just got a call stating they have never modified my order per the judge ruling if the father does not visit, Mrs. Lockett argued with me the entire time about not letting the father call and adjust the order YET HE HAS EVERYTIME HE …

Upon my arrival, I was greeted very warmly by the receptionist. After a very short wait (approximately 5 minutes) I was called into an interview room. The representative was pleasant, professional, and provided me the assistance I was seeking. It was a great experience.

I think it's sad that due to the Child Support office being closed today that several children will not receive their CS payments forcing them to wait 2 weeks before being processed. I understand being closed Monday for Christmas, however …

the phone reps are very uninformed and rude because they don't like to admit what they don't know when trying to tell you how things are. Case workers never get back to you, by phone, and attorneys are always busy as well taking primie …

Are you all hiring? Because it seems your contact center is missing the HUMAN employees for us to actually speak to. Why change the automated system anyway? There was nothing wrong with it other than, I assume for you all, we could actually …

Wouldn’t recommend calling, if you can get a lawyer. They don’t help, rude, yell, and tell you the same thing every time you call. They really doesn’t care if the other parent pays, they just collecting a free check to answer calls to lie about the status of your case