CityVoIP in Dublin: 4.5-Star MSP Reviews & Trust Score

CityVoIP is a Balanced MSP based in Dublin. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.5 (8 reviews) AI Trust Score: 82/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for CityVoIP

82
Trust Score
7
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Dublin, Ohio

CityVoIP Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

Helpful support team
Personalized service
voip
cityvoip
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AI Review Intelligence Summary

Based on 7 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, personalized service.

Customer Review Highlights

Dave Wilkinson

City Voip will provide you with the highest level of VOIP service, support and delivery. They are the best in the business!...

John E Peterson

When our outdated centrex phone system at our church was dying, we contacted CityVoip. They put in a very competitive bid, were exceptionally proactive with recommendations, and performed the work in a very professional manner. …...

Mark Griffith

Best Business in the World for VoIP Solutions!...

Melanie Van de Walle

The employees are smart, knowledgeable and helpful!...

NCCC Group

CityVoip is a great VoIP solution for any size company. From setting up a phone for couple users to full company wide VoIP projects, CityVoip can quickly assist you with any need....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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