Cloud5 Communications Reviews, Services & Trust Score
✨ AI Insights for Cloud5 Communications
Trust Score
Analyzed Reviews
😊 Positive: 8%
😐 Neutral: 0%
😠 Negative: 92%
Chicago, Illinois
Cloud5 Communications Quotes?Operational Overview
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- 10-100 employees organizations seeking managed IT services
Estimate Potential IT Support ROI
Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Situations Where Alternatives May Be Worth Comparing
- Businesses with advanced cybersecurity compliance requirements
- Organizations preferring providers with larger review histories
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
The reviews reveal widespread dissatisfaction with the company's service, particularly in the hospitality sector. Customers report frequent service disconnections without notice, delayed or withheld payments, and poor customer support characterized by long hold times and ineffective issue resolution. Many highlight issues with internet and phone services being unreliable or down for extended periods, severely impacting hotel operations. While a few reviews mention knowledgeable and friendly staff, the overall sentiment is negative, emphasizing unprofessionalism, lack of communication, and billing problems. The company struggles with escalation processes and timely responses, leading to frustration among clients.
Customer Review Highlights
Would not recommend work here got hired here my first pay was almost a week late and now they are withholdin my pat without even telling me took me tell payday and asking where it was for them to tell me they weren't paying me tell they got …...
These guys disconnected service to my 128 room hotel without any verbal termination notice. It's has been three days since my property is without any phone services or 911 emergency. I have been trying to get my service back up but they're …...
Great experience with them....
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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