Coastal Solutions Lakewood - MSP Reviews, Trust Score & AI Analysis

Coastal Solutions operates as a Balanced MSP with notable strengths in a solid general IT service track record. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 4.4 (14 reviews) AI Trust Score: 83/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Coastal Solutions

83
Trust Score
10
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Lakewood, New Jersey

Coastal Solutions Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

Fast response times
Helpful support team
Professional client interactions
solutions
coastal

AI Review Intelligence Summary

Based on 10 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support, professionalism.

Customer Review Highlights

Adam Binder

Coastal Solutions is excellent. Sean, the owner, is incredibly knowledgeable and genuinely cares about helping people solve problems the right way. He’s responsive, patient, and takes the time to explain things clearly instead of pushing …...

MARC KAPLAN

Sean and his team are great partners and come highly recommended....

Stay Branded

Coastal Solutions handled our Office 365 migration and set up antivirus software for our computers. The process was smooth, efficient, and stress-free. Sean and Paul provided excellent IT support, great attention to detail, and amazing …...

A Better Look Home Inspections

Being a small business, I know my skill set. I needed to setup a NAS in my office to save large amounts of data and be able to remote access it. I had no clue where to start. Paul logged in remotely into my system and set the whole system …...

Frank Hess

If your in need of IT work, stop your search here. Professionalism from start to finish. Been hearing horror stories of companies being hacked/compromised. Contacted Sean and he provided a detailed estimate. Paul "The Wiz" executed the work perfectly. THANK YOU!!!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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