Coeo Solutions MSP Review: Ratings, Trust Score & Services in Downers Grove

Coeo Solutions, LLC is a Balanced MSP based in Downers Grove. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 2.8 (6 reviews) AI Trust Score: 16/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Coeo Solutions

16
Trust Score
4
Analyzed Reviews

😊 Positive: 25%

😐 Neutral: 0%

😠 Negative: 75%

🌐 Visit Website

Downers Grove, Illinois

Coeo Solutions Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

Fast response times
phone
haven
contracts
getting

AI Review Intelligence Summary

Based on 4 reviews averaging 1.8 stars, overall feedback is below-average. Customers most often mention responsive support.

Customer Review Highlights

Adam Baker

I'm getting unsolicited sales calls on my personal cell phone from this company that is boarding on harassment. I'm not sure why Kyle think I'm ever going to answer the phone, when I haven't the last 20 times......

Kyle Templin

They don't have every bell and whistle available but are priced fairly. Their support team is small but very responsive....

Brett Gustafson

Locks you into auto-renewing three years contracts, which is non-standard for the industry....

The Brook

They promised us service to our business, we signed contracts, we were waiting for install dates. Then they let us know the day I called weeks later to find out the date that they couldn't provide service. There response was sorry we will have to send a new quote. Haven't heard from them since....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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