Common Ground Management Inc MSP Review: Ratings, Trust Score & Services in Philadelphia

Common Ground Management Inc is a Established, High-Volume MSP based in Philadelphia, holding a 4.9/5 rating across 192 reviews. Customers most often mention Fast response times, Helpful support team, Strong communication, Professional client interactions, Exceptional customer satisfaction. Best suited for 25-100 employees organizations seeking high-touch IT support.
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⭐ 4.9 (193 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for Common Ground Management Inc

99
Trust Score
27
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Philadelphia, Pennsylvania

Common Ground Management Inc Quotes?

Operational Assessment summary

Operational Scoring

85
Support
85
Communication
70
Technical
90
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Strong communication
Professional client interactions
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
Strong communication
Professional client interactions
Fast response times
business

AI Review Intelligence Summary

Based on 27 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, strong communication, professionalism, responsive support.

Customer Review Highlights

Lauren Richmond

This company is very professional. James did not mind me asking 50 questions. He did not mind breaking it down to the " For Dummies " version for me, as I like to call it. I received all my paperwork timely. I would use this company again....

Dawn HERBERT

My experience so far has been by far the best. I am still dealing with the company....

Patrick Tees

I have been using CMG for over a year now. They are always available and everything they do is done quickly and professionally. I recommend them to everyone I know....

James Evans

James Burks at Common Ground Management, Inc. is a true professional. Responsive. Thoughtful. Knowledgeable. Looking forward to doing business with Common Ground for years to come....

shakita robinson

Common Ground Management have done everything for my business since 2021. I would recommend anyone who is unsure on how to start your business, have trouble filing any documents for your business or even need some leadway on which way to go …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • Organizations prioritizing relationship-driven IT support
  • 25-100 employees organizations seeking managed IT services

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