Computer Crisis in Lorain: 4.8-Star MSP Reviews & Trust Score

Computer Crisis is a Established, High-Volume MSP based in Lorain, holding a 4.8/5 rating across 182 reviews. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 4.8 (200 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Computer Crisis

99
Trust Score
28
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Lorain, Ohio

Computer Crisis Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

computer
crisis
avon
called
repair

AI Review Intelligence Summary

Based on 28 reviews averaging 5.0 stars, overall feedback is excellent. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Timothy Swartwood

I brought my computer to Computer Crisis because I was having problems with a virus and constant pop-ups that were making the computer difficult to use. They took the time to explain what was wrong and cleaned everything up for me. They …...

Linda Barbiaux

My computer was working fine then one morning I tried to power it up and it said my account was locked. My friend in Avon said to take it to Computer Crisis since she’s had good luck with them so I went there. …...

john marlin

James over at Computer Crisis did a great job getting my Aol account "unhacked". I fell for a online scam where I thought it was Aol tech support but in fact it was a scammer once James verified the 800 number I was calling was in fact NOT …...

Gina Tilton

When your computer doesn't turn on it's a scary thought because I didn't have anything backed up, my family pictures, documents and basically years of work could just be gone. I brought it to computer crisis and they not only fixed my …...

Jay M

Had a big computer problem where my laptop kept randomly shutting down. The battery would be full and I'd unplug it and sometimes it would work for a bit then other times it would just shutdown and go black and never turn back on. I was in …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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