Connecting Point Computer Center MSP Review: Ratings, Trust Score & Services in Jacksonville

Connecting Point Computer Center is a Security-First MSP based in Jacksonville, holding a 4.5/5 rating across 8 reviews. Customers most often mention Security-focused operations. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.5 (8 reviews) AI Trust Score: 55/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Connecting Point Computer Center

55
Trust Score
5
Analyzed Reviews

😊 Positive: 80.00%

😐 Neutral: 0.00%

😠 Negative: 20.00%

Jacksonville, North Carolina

Connecting Point Computer Center Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Security-focused operations

Most Common Customer Feedback Themes

Security-focused operations
computer
needs
systems
business

AI Review Intelligence Summary

Based on 5 reviews averaging 4.2 stars, overall feedback is strong. Customers most often mention a security focus.

Customer Review Highlights

KC Coastal Partners

I absolutely love this team! They are Quick, Reliable, Affordable, and Efficient....

Lisa Keys

Excellent local provider for computer needs of any kind!...

Karen Tates

Great customer service and support! Always ready to help! Jay and Craig are extremely knowledgeable and efficient....

Jeremiah Reyes

This is my first time giving ANYONE a one star review. I contacted this business to purchase a bootable flash drive. I was told it’s difficult to do and that reinstalling windows would cost 100 dollars. Then when I said it’s not difficult …...

Brian Fidalgo

This place can fix your computer, or rebuild it if need be, residential and commercial solutions for your computer needs. They also install telecomunication systems for your business networking needs. Security, PA, phone, network, fiber and cat5/ cat6 systems. Locally owned and operated. Great people!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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