Consumer Cellular in Duluth: 4.8-Star MSP Reviews & Trust Score

Consumer Cellular is a Established, High-Volume MSP based in Duluth, holding a 4.8/5 rating across 103 reviews. Customers most often mention Helpful support team. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 4.8 (111 reviews) AI Trust Score: 91/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for Consumer Cellular

91
Trust Score
29
Analyzed Reviews

😊 Positive: 96.55%

😐 Neutral: 0.00%

😠 Negative: 3.45%

🌐 Visit Website

Duluth, Minnesota

Consumer Cellular Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
robby
phone
experience
helpful

AI Review Intelligence Summary

Based on 29 reviews averaging 4.9 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Yolande Hakala

Great experience with Robby at the Hermantown CC Store, so very helpful and pleasant!...

Scott Thompson

Just moved over to Consumer Cellular Robby was Great and thank goodness he did 95% of the work to move me to Consumer Cellular for a cheaper bill....

Karen Bevka

Robby was very thorough and helpful with my questions. Very happy with service....

Jon Bonkowske

Excellent robby made sure everything was up and running. Great service...

Darcie La Flamme

Not enough staff to serve the needs of the many customers. No one greets you when you come in like at other stores and lets you that you need to get on the list to wait 2 hours to be helped. We came here because of the great reviews. But that has not been our experience . Transferring over 5 phones guess they didn't need the business...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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