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Crexendo Reviews, Services & Trust Score

Crexendo, Inc. operates as a Balanced MSP with notable strengths in Fast response times, Helpful support team, Strong communication, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 0 (54 reviews) AI Trust Score: 76/100 Balanced MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Crexendo

76
Trust Score
54
Analyzed Reviews

😊 Positive: 55%

😐 Neutral: 15%

😠 Negative: 30%

Tempe, Arizona

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MSP Intelligence Profile

Crexendo, Inc. operates as a Balanced MSP with notable strengths in Fast response times, Helpful support team, Strong communication, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style High-touch
Operational Maturity Established

Operational Scoring

85
Support
85
Communication
70
Technical
90
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Strong communication
Professional client interactions

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • Organizations prioritizing relationship-driven IT support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

VoIP phone system features
Cost-effective solutions
Customer support quality
Implementation experience
Technical reliability issues
Communication during outages
Contract and cancellation challenges
Positive staff interactions

AI Review Intelligence Summary

Crexendo offers a feature-rich VoIP phone system praised for cost-effectiveness, ease of use, and smooth implementation. Many customers highlight excellent support from specific team members like Carol, Mike, and Martin, appreciating their professionalism and responsiveness. However, several users report significant issues with customer service, including slow or unhelpful responses, long hold times, and unresolved technical problems causing business disruptions. Some experienced lengthy setup times and difficulties with contract terms. Overall, while many find Crexendo's products and service beneficial and recommendable, a notable portion expresses frustration with support reliability and communication during outages.

Customer Review Highlights

AJ Menance ⭐ 4/5

It took over 3 months to even set up text messages. Horrible support, you create a ticket through them virtually, they send pre recorded responses, and then say the most ridiculous solution. …...

Amy Pinkham ⭐ 4/5

IT/Support is horrendous. Our resort has been without phones for 26 hours and I called from my cell to follow up and they had closed the ticket! No phones still! …...

Andy Bradley ⭐ 4/5

We implemented new phones with Crexendo at 4 locations so far and everything worked great from the beginning - no problems and happy users! Rich & Chris make the implementations go smooth and we are looking forward to migrating more of our businesses to Crexendo....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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