Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 84.00%
😐 Neutral: 0.00%
😠 Negative: 16.00%
Tempe, Arizona
Crexendo Quotes?Based on 25 reviews averaging 4.3 stars, overall feedback is strong. Customers most often mention responsive support, helpful support.
It took over 3 months to even set up text messages. Horrible support, you create a ticket through them virtually, they send pre recorded responses, and then say the most ridiculous solution. …...
Beware! It seems that customer service is not a priority at this company. We have been a long time customer of Crexendo. We recently upgraded our phones. We purchased 9 Phones, 2 Wireless headsets and signed a 5 year contract. One of …...
Nothing but a headache. Phone stopped working. Hours on calls with support and no resolution. Over a month without our business phone. The sales person who got us into this is avoiding us. The cancellation process is ridiculous. Nobody …...
Moved our office to our warehouse and found out we needed a new phone system. Our IT company gave us this company as a referral as we needed them fast! Carol answered the phone immediately and within minutes we had an appointment with …...
For any of you that are looking at a hosted phone solution then this is the place you want to be. We changed our system over about 6 months ago and this was one of the better decisions we have made for awhile. We not only cut our monthly …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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