CSI (Lubbock) - 3.6/5 Rated MSP Reviews & Services

CSI is a Balanced MSP based in Lubbock, holding a 3.6/5 rating across 22 reviews. Customers most often mention Fast response times, Strong communication, Professional client interactions. Best suited for 1-25 employees (small business) organizations seeking high-touch IT support.
CSI logo

Is this your business? Claim it — takes a minute, no separate signup needed.

Already have a CompareMSP account? Log in instead.

⭐ 3.6 (22 reviews) AI Trust Score: 48/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for CSI

48
Trust Score
15
Analyzed Reviews

😊 Positive: 66.67%

😐 Neutral: 0.00%

😠 Negative: 33.33%

🌐 Visit Website

Lubbock, Texas

CSI Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

85
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Strong communication
Professional client interactions

Most Common Customer Feedback Themes

Fast response times
Strong communication
Professionalism concerns
6304
sorry

AI Review Intelligence Summary

Based on 15 reviews averaging 3.6 stars, overall feedback is mixed. Customers most often mention responsive support, strong communication. Some reviewers raised concerns about professionalism concerns.

Customer Review Highlights

Carly Pace

Extremely unprofessional...

david zwiacher

David, I'm sorry to hear about the problems with your alarm system. Please call me so that we can help you with this. Donny Neal 806-794-6304...

Gerardo Leija

Friendly staff!...

Lin Story

These folks are professionals! They brought with them all the supplies they would need and they got the job done and done well!...

Ricky Brown

Nice faculty...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

Leave a Review

Reviews are checked by our team before they go live.

🚀 Get Free Quotes

Questions & Discussions

Ask questions, share experiences, or discuss CSI.


No discussions yet. Be the first to ask a question about CSI.

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

Estimate Potential IT Support ROI

Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.

Launch MSP ROI Calculator >>