Custom Computers Inc in Wilkes-Barre: 4.6-Star MSP Reviews & Trust Score

Custom Computers Inc is a Balanced MSP based in Wilkes-Barre, holding a 4.6/5 rating across 36 reviews. Customers most often mention Fast response times, Helpful support team. Best suited for 1-25 employees (small business) organizations seeking high-touch IT support.
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⭐ 4.6 (36 reviews) AI Trust Score: 61/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Custom Computers Inc

61
Trust Score
5
Analyzed Reviews

😊 Positive: 80.00%

😐 Neutral: 0.00%

😠 Negative: 20.00%

🌐 Visit Website

Wilkes-Barre, Pennsylvania

Custom Computers Inc Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

85
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team

Most Common Customer Feedback Themes

Fast response times
Helpful support team
hard
drive
computers

AI Review Intelligence Summary

Based on 5 reviews averaging 4.2 stars, overall feedback is strong. Customers most often mention responsive support, helpful support.

Customer Review Highlights

Michael Warner

They have always been able to fix my problem or retrieve information from my hard drive when I needed it. Very helpful and responsive, well. At this point, I wouldn't think of taking my computers anywhere else....

Edmond Watt

Recently had a problem with my HP computer. Custom Computers quickl diagnosed the problem and installed a new hard drive. In addition, they added additional memory. …...

Dave Graff

Custom Computers was quick to diagnose a proxy malware issue with my Mac book pro and was able to have me back to business in a few short hours! Thanks to Bob and Jeff for a job well done....

Nicholas Vino

I called looking for a specific motherboard. They didn't have it but they found me a comparable, had all the specs and confirmed that this board could work with my processor, ram and video card. The pricing was awesome $100 for the board, with an included case and power supply! Great place and service....

David Kirby

Tried to rip me off. I brought my computer there to fix my power jack...he said he NEEDED to check the hard drive and it was standard to check the hard drive no matter what was being fixed. I said theres nothing wrong with it except the …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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