D&D Photo and PC Techs in Middletown: 3.3-Star MSP Reviews & Trust Score

D&D Photo and PC Techs is a Established, High-Volume MSP based in Middletown, holding a 3.3/5 rating across 55 reviews. Customers most often mention Helpful support team. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 3.3 (55 reviews) AI Trust Score: 46/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for D&D Photo and PC Techs

46
Trust Score
25
Analyzed Reviews

😊 Positive: 52%

😐 Neutral: 0%

😠 Negative: 48%

🌐 Visit Website

Middletown, Ohio

D&D Photo and PC Techs Quotes?

Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
computer
give
bought
back

AI Review Intelligence Summary

Based on 25 reviews averaging 3.0 stars, overall feedback is mixed. Customers most often mention helpful support.

Customer Review Highlights

armstrongclyde

I left my Playstation 4 there in 2023 to be repaired with a promise that I would get a call back in a week or so with the estimate. To make a long story short, I have been up there and called multiple times, always with promises of soon. I …...

Scott Lewis

The owners were very knowledgeable and helpful....

Morgan Piersall

Took my laptop in on 4/25/23 and was told it would be fixed within a week. I am writing this on 5/31/23 over a month later and I still do not have my laptop. I had to pay almost $200 ahead of time so they could order the part. I’ve called …...

Honda 08

So I think it was 1/18/2023 I took my PC in they found out what the problem was so I give them money to but new part couple weeks go by I call they are like it should be done on Friday and then Friday comes and then I call they say ys it's …...

R Wilcher iii

Very knowledgeable and have been my go to place for laptops and upgrades! #1 in ohio(middletown)...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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