Dell Technologies in Round Rock: 2.0-Star MSP Reviews & Trust Score

Dell Technologies - Round Rock 5 is a Established, High-Volume MSP based in Round Rock, holding a 2.0/5 rating across 273 reviews. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 2 (273 reviews) AI Trust Score: 45/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Dell Technologies

45
Trust Score
25
Analyzed Reviews

😊 Positive: 0.00%

😐 Neutral: 4.00%

😠 Negative: 96.00%

🌐 Visit Website

Round Rock, Texas

Dell Technologies Quotes?

Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

dell
computer
customer
years
support

AI Review Intelligence Summary

Based on 25 reviews averaging 1.1 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Jorge Pasco

I purchased a brand new Alienware Aurora Gaming Desktop in August 2025 for nearly $3,000. By January 2026, just five months later, the computer began crashing repeatedly and eventually failed completely with eight different kernel-level …...

James De Gardnuer

Spent $1,639 for a new desktop computer. None of the documentation, including the operating manual, shown on the packing list, were in the box!!! Dell forgot to send them!!! When I ask to have them shipped to me, they refuse. They will …...

Chris Glossup

I’ve been a loyal Dell user for years and switched back from Chromebooks because I needed better compatibility with Microsoft PowerPoint. Unfortunately, my Dell Inspiron 15 has had the same hinge and screen-casing failure twice in just over …...

cheri jansen

My issues with Dell go on and on and on. To say I’m frustrated is an understatement. The status of my computer is never ending. I get status updates that it is …...

samii cole

One of the worst computer manufacturer , period. Non existing, abysmal thermal solutions particularly if you buy XPS desktop or Laptop. Cheapest parts used, tiny pan cake cooler for an i7 that sounds like a truck idling inside your pc , …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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