DepositCloud

Dii was super helpful when I couldn't access my account.

Amazing customer service and friendly staff. Helped answer all my questions and concerns. I spoke to Dii who was very friendly and a pleasure to speak with ? …

Called customer service and was helped by Jamie. She was super friendly and helpful. She resolved my issue fairly quickly and stayed on the line to make sure there were no other problems!

I am truly thankful for this company and the compassion they have for renters who are behind in their rent due to financial hardship caused by the pandemic.
“Bob” one of the members of the customer care team was so professional and …

It took 3x to reach customer service. Yet worth it since Chris A. was an amazing help getting me through the process and providing expert responses.?Very cool. …

I’m new to DepositCloud, and I was a little overwhelmed with all the information, but the people in DepositCloud, were very kind and open to answer all my questions. Specially Agus, when I choose the option to speaks with an agent in Spanish, she helped me to go to the process making it very easy for me. Highly recommended!

Katie was Great and Lively , very patient and Great customer service. I Appreciate it.

Nessie was exceptional, had a problem to resolve and she took care of everything promptly and professionally !

Customer service representative was very
Professional and knowledgeable. She completed my transaction in a timely manner. Thank You ( It was a very good experience.) We need more like her.

Great customer service! Jess was really helpful and really patient with me. He actually stayed on the phone to complete my enrollment! Thank you jess

Great service help and helpful with finishing up with the process

One of the easiest website I've ever used. One of my payments didn't go through and they were kind enough to give me a call to work it out. Jess was super kind and helpful. One of the nicest customer service rep I have dealt with in any company.

Truly outstanding customer service! From start to finish, every interaction was pleasant and efficient. Dan handled my concerns with genuine care and resolved everything quickly.

Courteous, spoke well and professionally.

Jamie was very courteous and helpful.

Jamie was super sweet and very helpful! She called right when I told her I was available and helped with every question I had. Thanks again Jamie for your professionalism!

Easy to work with company! The website is user friendly and straightforward. The person who assisted me with submitting a request to receive my security deposit back was super useful and friendly. Would highly recommend this company!!

Katie the customer service representative was very professional and attempted to resolve my concern. As far as getting my problem resolved and receiving a call back from her supervisor Isa (sp) I am still waiting for a call. This rating should not reflect the service that Katie provided to me today as she was awesome.

The lady who assisted me was incredibly efficient and patient. I needed to open several browsers and locate old passwords, among other tasks, but she was outstanding. I'm very grateful for the exceptional customer service I received. :)

Very professional very easy process Customer service very helpful and patient

Dii at DirectCloud is an Angel! She was so knowledge and helpful in directing me how to get my dead mother’s security deposit back from Barrett Walk Apartments. I had moved out then spend over a week cleaning everything in both my apartment …

Nessie from customer service was very helpful. I never created account in DepositCloud and my renters sent my refund deposit there. …

I would like to thank Dii for her help today! She was very helpful and assisted me with the up most professionalism! Thank you so much Dii!!!

My roommate and I both submitted security deposits when apparently only one of us needed to. They called us to let us know of the duplicate and gave us our money back in a timely manner. Thank you!

Dii was very helpful, professional and a woman of her word. There was a mix up on my account and she made sure to follow up and ensure the issue was resolved. I truly appreciate all your help Dii!!!! Dii truly is a true example of excellant customer service. Thanks again Dii for all your help.

Dii went ABOVE AND BEYOND! to help me get my account set up. I am so pleased with the experience!

Katie, my customer service representative did an excellent job helping me navigate through my cloud experience. Always friendly, knowledgeable and polite. I highly recommend this company, and thank you Katie.

Very smooth and easy process to pay my deposit. Customer service was also extremely helpful with any questions I had.

katie and Frank are THE BEST. I called bc my account number was blocked and they helped me update it. It was very quick and painless. they are true professionals!

Katie was very accommodating and helped me understand the requirements involved in my transaction.

Dii delivered outstanding customer service, from beginning to end, regarding a discrepancy with my security deposit return. She was very helpful, kind and truly cared about assisting me with the issue. The world needs more of this lovely woman!

Sheila was very helpful in walking me thru the process of registering and paying my deposit. Very sweet person.

She was amazing very understanding I explained to her that we are no longer in Florida we're out of the states due to the fact that we didn't have anywhere to go it's been very rough such a short notice that we had to move out been there 6 …

Deposit Cloud is unable to send my refund by check to my mailbox. I frequently get mail from other businesses, so it’s not a problem with my address. When I asked why, they told me they don’t know because they use a third party to send the …

Very friendly and professional, I felt comfortable

Great costumer service!!! I appreciated their help.

DepositCloud customer service was really patient in helping me solve account issues. Jamie was great and made sure I had all my questions answered and provided multiple suggestions in order to fix my issue.

Jess was able to help me today and he extremely patient and helpful ! I’m satisfied with the help I received from him today!

I definitely recommend deposited cloud it was very helpful with the whole process and expenses of moving, the installment option helped me so much especially right now!!! Thank you so much for everything.

I used deposit cloud for my deposit for a new apartment. It’s the first time I’ve used a system like this and it honestly has been pretty effective and gets you out of having to pay a huge lump sum on top of moving fees etc. I had some …

Excellent service, Agustina, and excellent explanation as to the process and steps i needed to take. Sheila by calling back as follow up, to let me know of the release of the funds, letting if I had any concerns to call back. Mike to verify that I did correctly. I was concerned, but their customer service technique. AWESOME, EXCELLENT.

Katie was super helpful! I appreciate how prompt and understanding she was!

Jamie was super helpful! Really thankful this company has quick and informative customer service! This company helped me get a payment plan for Covid rent debt to help save me from eviction, thank goodness!

Wonderful Customer Service support from Dii! She stayed on the line with me while I completed the process to ensure I didn't have any more challenges while enrolling.

I was having trouble with receiving information regarding my move out statement. Ed was so helpful and provided amazing costumer service! He made sure to follow up with me and was very thorough with everything! Such a gem to have on the team! Thank you again Ed!

Once I called to set up my account. The employee was friendly and helpful. There was a slight communication issue with us. I had to ask several questions for guidance and the instructions from the rental management was very misleading. …

My support tech, Sheila, was extraordinary. I am not a tech savvy person. I must have blown out of the website about nine times. Through it all, Sheila remained calm, professional, and very helpful. She was very patient with me, which …

Katie was perfect and amazing helped me!

Excellent experience which was provided by Jamie in Customer Service. She was very pleasant & quickly resolved my issue. Many thanks!

Super helpful and patient, stayed on the phone throughout the entire process, called back in a timely manner

The representative was very courteous and friendly. Very professional and just great customer service

Amazing service Jes was awesome!

I spoke to Bee from customer service. She was really helpful. She solved my problem quickly and stayed on the line until I got confirmation that the problem was fixed.

I have great experience with customer care representive Bee for getting my security deposit back for my apartment. She is very professional and welcoming in listening to my request. Great service indeed!

Great, professional and got the refund completed on the spot..thank you!!!

needed my statement for my rental deposit even though my apartment switch over to another Company . Leyn was very helpful and got me my statement emailed quickly

Bee was very attentive ans helped me with everything I needed. Made My experience smooth, great customer service

While I called to the customer service and I had a telephone conversation with Leyn L so she did the outstanding customer service job and responded vey politely and thanks from her best customer service and much appreciated from her and her team
Sayed Rasooli

Fairly easy process. BEWARE…the “convenient” fees are ridiculous! Im talking $20+…so dont use anything other than ACH. If you choose any other method, you wont know the total charge until AFTER you submit the payment. I give 4 stars for …

I was able to call and discuss my matter with Jamie. I enjoyed speaking with her and truly believe she will take care of everything for me as she stated. Thank you Jamie for explaining everything and confirming you will do what’s needed to …

As someone who has experienced a financial hardship, both this company and the leasing office at my residence where all understanding, filled with compassion, and professional and friendly while providing service to me! I am truly grateful …

Hey, the company was awesome with customer service and the process was very smooth and helpful. Definitely will recommend.

I called DepositCloud twice to discuss an issue/question. The first time, I had a lady that was zero help. Spent more time on hold than talking to her. Said she’d call back, never did…. Luckily, the second time, I got Lee and he was extremely patient and helpful in getting to the bottom of my issue.

Very helpful and easy to work with you

Today I had the opportunity to speake with Katie. She was very helpful. She took the time to take my payment and set up my auto pay. I greatly appreciate it. Thank you Katie!

Bee, I thought you must be a beautiful girl with sweet voice.Thank you DepositCloud hired so nice employee and gave me a lot of helps.

Jamie was wonderful! Very knowledgeable, friendly and gave me updates while she worked through helping me with what I needed. She was lovely to speak to!

Easy Pay has been a life saver over this past year. Everyone has been helpful and respectful every time I call to make a payment. Thank you, Katie, for your help today.

Haven't applied for an apartment complex before, and a lot of the beginning stages are kinda wonky, but Dii helped me through the process easily.

Had issues with enrollment where I ended up being added on the account twice.(long story) any way while I may have had to call back 3 different times to have my issue resolved it was a pleasant experience with customer care.