DIGIT3 LLC in Huntington: 4.9-Star MSP Reviews & Trust Score

DIGIT3 LLC is a Security-First MSP based in Huntington, holding a 4.9/5 rating across 47 reviews. Customers most often mention Fast response times, Helpful support team, Security-focused operations, Professional client interactions, Exceptional customer satisfaction. Best suited for 1-25 employees (small business) organizations seeking high-touch IT support.
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⭐ 4.9 (47 reviews) AI Trust Score: 82/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Client Relationships
Operational Profile Security-First MSP

✨ AI Insights for DIGIT3 LLC

82
Trust Score
25
Analyzed Reviews

😊 Positive: 96%

😐 Neutral: 0%

😠 Negative: 4%

🌐 Visit Website

Huntington, West Virginia

DIGIT3 LLC Quotes?

Operational Overview summary

Operational Scoring

85
Support
70
Communication
70
Technical
90
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Security-focused operations
Professional client interactions
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Helpful support team
Technical execution concerns
Security-focused operations
Professional client interactions

AI Review Intelligence Summary

Based on 25 reviews averaging 4.9 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support, a security focus, professionalism. Some reviewers raised concerns about technical execution concerns.

Customer Review Highlights

Nola Shamblin

Zach did a great job! He was friendly and really knowledgeable. He had our issues resolved quickly and efficiently. Highly recommend Digit3!...

PSG AP

Digit3 Techs are always very helpful!!...

Leslie L

I can call anytime and almost always walk away with my problem resolved. Everyone is not only knowledgeable, but very friendly as well....

Dewey Romans

Digits 3 has excellant service, Always very good with any problems we have ....

Aleta Moore

I have worked as a Remote Escrow officer with BesTitle Agency, Inc. for almost 2 years. Digit3 helped me get set up remotely and they help to keep me connected. Their prompt response to my every concern has allowed me to keep up with the …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • Organizations prioritizing relationship-driven IT support
  • 1-25 employees (small business) organizations seeking managed IT services

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