Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 85%
😐 Neutral: 0%
😠 Negative: 15%
Hampton, Virginia
EBI Quotes?Based on 20 reviews averaging 4.4 stars, overall feedback is strong. Customers most often mention helpful support, a security focus.
Keith Horne is very helpful. He's professional and knowledgeable. His passion to help people is admirable!...
EBI always provides prompt, professional service!...
Received a poor and tasteless smear marketing campaign letter touting how great their service was. Couldn't even get our address correct but yet wants to talk about all the attention to detail that "our current IT guy" does not provide. …...
I made a bonehead mistake and damaged my files, which included 12 years of business receipts. Keith was able to reassure me that my files were retrievable and promptly restore them. Enterprise Backup's worry-free managed services lives up to it's name!...
Richard and Keith are very knowledgeable. Since they have been protecting our computers we have had no problems. Their protection software runs in the background and we don't even notice it's there. Highly Recommend...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
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