Eclipse Solutions in Roswell: 4.6-Star MSP Reviews & Trust Score

Eclipse Solutions is a Balanced MSP based in Roswell, holding a 4.6/5 rating across 43 reviews. Customers most often mention Helpful support team, Strong communication. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.6 (43 reviews) AI Trust Score: 73/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for Eclipse Solutions

73
Trust Score
25
Analyzed Reviews

😊 Positive: 92%

😐 Neutral: 0%

😠 Negative: 8%

🌐 Visit Website

Roswell, New Mexico

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Operational Overview summary

Operational Scoring

70
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Strong communication

Most Common Customer Feedback Themes

Helpful support team
Strong communication
computer
laptop
friendly

AI Review Intelligence Summary

Based on 25 reviews averaging 4.6 stars, overall feedback is excellent. Customers most often mention helpful support, strong communication.

Customer Review Highlights

Moners Corner

Called multiple times last week looking for quotes on a simple fix. Never got an answer even after leaving a message with my contact details. I can’t recommend a repair shop that won’t pick up the phone. Can’t even use a repair shop that …...

Brian Schwarz

Very friendly and fast. Thought I was gonna have to get a new laptop, but they fixed my laptop and made it like new. And at a very affordable price. Highly recommend....

AV

Will honor their prices and great people...

Roxanne Hernandez

My son attends NMMI, and because I live out of state, there wasn't much I could do to help him when he broke his phone. Sundeep was so kind, and provided a mobile service, fixing my kiddos cracked screen. Thank you so much for your fast and professional repair! Love this place!...

Dina Garibay

Great and FAST Service!!!! Friendly staff!!!! Will go there again for any of my computer needs....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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