Empire State IT (Albany) - 4.5/5 Rated MSP Reviews & Services

Empire State IT is a Established, High-Volume MSP based in Albany, holding a 5.0/5 rating across 58 reviews. Customers most often mention Exceptional customer satisfaction. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 4.5 (1996 reviews) AI Trust Score: 88/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Empire State IT

88
Trust Score
31
Analyzed Reviews

😊 Positive: 93.55%

😐 Neutral: 3.23%

😠 Negative: 3.23%

🌐 Visit Website

Albany, New York

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Service Delivery Operational Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

state
place
plaza
around
visit

AI Review Intelligence Summary

Based on 31 reviews averaging 4.7 stars, overall feedback is excellent. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Camryn Alston

I haven’t been to them yet but i trust in their ability to help me fix my strike pack? …...

Sheila Simpson

For a State Capitol region I was impressed with the cleanliness. We came during the day and again at night for the water lantern festival. At no time did I feel uneasy or unsafe in this area. Many interesting and free venues to explore in the plaza....

Andrz P

Came in for a ps5 hdmi port repair; got it done in one day, awesome service definitely recommend...

Daniel Straw

It's the Empire State Plaza. Your experience there will depend upon WHY you are there. My children grew up in its shadow. …...

N and C Farrell

We thoroughly enjoyed our walk through the Empire State Plaza. Parking was easy and reasonably priced in the deck right under The Egg. The architecture here is incredibly unique, creating a striking contrast with the historic State Capitol …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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