EXC Computer Consulting LLC in Anderson: 4.9-Star MSP Reviews & Trust Score

EXC Computer Consulting LLC is a Balanced MSP based in Anderson, holding a 4.9/5 rating across 49 reviews. Customers most often mention Fast response times, Helpful support team, Professional client interactions, Exceptional customer satisfaction. Best suited for 1-25 employees (small business) organizations seeking high-touch IT support.
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⭐ 4.9 (49 reviews) AI Trust Score: 90/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for EXC Computer Consulting LLC

90
Trust Score
5
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Anderson, Indiana

EXC Computer Consulting LLC Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

85
Support
70
Communication
70
Technical
90
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Professional client interactions
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Helpful support team
Professional client interactions
years
always

AI Review Intelligence Summary

Based on 5 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support, professionalism.

Customer Review Highlights

Devin Dow

I have used EXC for several years for our business IT support. They have always been accommodating, responsive, and helpful every time I have needed assistance....

Arcticrail 86

EXC has handled our network and PC user service needs for several years. They are responsive, knowledgeable and professional. They propose affordable, workable solutions to difficult problems. Certainly a pleasure to have them as part of the team....

Kenny Gilbert

We've been working with EXC for several years now and have always had a great relationship with them. They respond to messages quickly, show up promptly and always take care of the problem with professionalism. I would recommend EXC …...

Matt Hendey

We have been using EXC Computer Consulting for about 11 years now, and they have been great for all our Windows workstations, servers, websites, and general IT needs. I met EXC while running the IT at another company in 2006 and have used …...

Tom Kosar

I think EXC has been providing computer / network support for our organization for at least 10 years. They have always been dependable and responsive. When I'm anxious about our system, Ross is calm, like the eye of a storm. If you want your computers and systems well cared for, I would strongly recommend EXC....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • Organizations prioritizing relationship-driven IT support
  • 1-25 employees (small business) organizations seeking managed IT services

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