Expedient Technology Solutions Kettering - MSP Reviews, Trust Score & AI Analysis

Expedient Technology Solutions operates as a Balanced MSP with notable strengths in Helpful support team, Professional client interactions. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 4.3 (11 reviews) AI Trust Score: 64/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Expedient Technology Solutions

64
Trust Score
9
Analyzed Reviews

😊 Positive: 88.888888888889%

😐 Neutral: 0%

😠 Negative: 11.111111111111%

🌐 Visit Website

Kettering, Ohio

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Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
90
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Professional client interactions

Most Common Customer Feedback Themes

Helpful support team
Professionalism concerns
expedient
business
recommend

AI Review Intelligence Summary

Based on 9 reviews averaging 4.6 stars, overall feedback is excellent. Customers most often mention helpful support. Some reviewers raised concerns about professionalism concerns.

Customer Review Highlights

Dennis Mahoney

Always helpful...

Karl Urban

We started using Expedient more than a decade ago to help support our small business. As we continued to grow and expand, we realized we were not going to be able to handle the complexities of an IT environment by ourselves. We have come …...

Michele Milner

We have partnered with Expedient Technology Solutions for the past 14 years and have had excellent service, guidance, and reliability to meet our IT needs. I have and would continue to recommend them to other organizations, if you do not …...

Karin Coelho

Our recent collaboration with ETS has been nothing short of positive for our company of 50+ employees. At a time where technology integration is paramount, their expertise in supporting us, from enhanced communications to meticulous …...

Peyton West

Unprofessional....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 1-25 employees (small business) organizations seeking managed IT services

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