Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 44.44%
😐 Neutral: 0.00%
😠 Negative: 55.56%
San Mateo, California
Freshworks Quotes?Based on 9 reviews averaging 2.8 stars, overall feedback is below-average. Customers most often mention helpful support.
No response to the request...
KINDA SCAMMY WHEN YOU TRY TO CANCEL AFTER THE TRIAL PERIOD. BEWARE!!...
No experience...
Stay away from their software, specifically their CRM offerings. We were lured in by the low price (for the claimed features) - but you really get what you pay for: the software is extremely bug ridden with features that do not work as …...
I just purchased Freshworks CRM the sales rep was extremely helpful but didn't know the product that well and ambelished on some of it's capabilities for integration. She talked me into a one year purchase rather than month to month, after …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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