Frontier Communications (Menifee) - 1.4/5 Rated MSP Reviews & Services

Frontier Communications is a Established, High-Volume MSP based in Menifee, holding a 1.4/5 rating across 112 reviews. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 1.4 (112 reviews) AI Trust Score: 48/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Frontier Communications

48
Trust Score
5
Analyzed Reviews

😊 Positive: 0.00%

😐 Neutral: 0.00%

😠 Negative: 100.00%

🌐 Visit Website

Menifee, California

Frontier Communications Quotes?

Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

frontier
customer
internet
when
worst

AI Review Intelligence Summary

Based on 5 reviews averaging 1.0 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Hank Kim

Frontier has the WORST internet and customer service i have EVER experienced. They first baited and switched my monthly charges by saying I did not "activate" the cheaper rate in time. …...

Alex Alvarez

Extremely disappointed with Frontier Communications. This has been one of the worst customer service experiences I’ve had with any cable/internet company. The technician left loose wires exposed outside my home, creating a tripping hazard, …...

H I

Dishonest salesman signed me up last year for a 1 gig plan saying I would be grandfathered in for life at that price. My bill went up 15 dollars and when I call they not only have no record of that grandfathered in price but tried to sell me more crap I don't need They are liars...

Shannon Payfer

Dont use this company. Me and my wife had to cancel their service and when we did customer service told us we did not need to return equipment that was the first mistake on their part. We didnt end up leaving so we wanted to restart …...

Jason Lacasella

Well...Not sure where to start. Has Frontier back when they took over Verizon FIOS (2016), so terrible I cancelled and swore I would never use them again (which I hadn't). Unfortunately, they are the only internet provider in the new build …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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